Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Steven D. Veron]

We just finished a Ruckus/Cloupath deployment a few months ago, and this move 
makes sense. Interesting considering I had heard Kevin turned down Cisco and 
Juniper. 


If anyone has questions about how it went you can email me directly, 



Steven D Veron 
Senior Network Analyst 
Lamar University 
Office- 409-880-2386 
Cell- 409-351-5961 
steven.ve...@lamar.edu 




- Original Message -

From: "Benjamin John Higgins"  
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Sent: Thursday, October 22, 2015 10:54:59 AM 
Subject: Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath 



Just for completeness sake – Ruckus posted the press release this morning: 
http://www.ruckuswireless.com/press/releases/20151021-ruckus-wireless-acquires-cloudpath-networks-simplify-wi-fi-onboarding
 

In speaking to our CloudPath rep, we heard “We will remain Cloudpath and our 
product will remain XpressConnect. I will confirm if we have a specific roadmap 
and get back to you information as soon as I get it.” This gives me hope that 
in the short term through the school year, the product will say with its 
current feature set. 

Beyond that … not sure yet. 

--ben 

-- 
Benjamin J. Higgins (’97), JNCIA-Junos | bjhigg...@wpi.edu 
Network Engineer | Office 508.831.4860 
Worcester Polytechnic Institute | Cell 508.713.1739 






From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman 
Sent: Thursday, October 22, 2015 10:44 AM 
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: [WIRELESS-LAN] Ruckus has purchased Cloudpath 


FYI. 



Lee Badman | Network Architect 

Information Technology Services 
206 Machinery Hall 
120 Smith Drive 
Syracuse, New York 13244 

t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu w its.syr.edu 

SYRACUSE UNIVERSITY 
syr.edu 






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Constituent Group discussion list can be found at 
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Re: [WIRELESS-LAN] Measuring User Experience

[Julian Y Koh]

On Thu Oct 22 2015 12:15:09 CDT, Jeffrey D. Sessler  
wrote:
> 
> The difficulty with wireless is that even when the problem is the client, you 
> still get the blame.

Oh that's just a given.  :)

The large majority of the problems that ever end up escalating all the way up 
to us get resolved by having users update drivers, especially on Windows 
machines where the manufacturer distributes the driver updates, not Microsoft.  


-- 
Julian Y. Koh
Associate Director, Telecommunications and Network Services
Northwestern University Information Technology (NUIT)

2001 Sheridan Road #G-166
Evanston, IL 60208
847-467-5780
NUIT Web Site: 
PGP Public Key:

**
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discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Jeffrey D. Sessler]

Have an open student forum, perhaps done in conjunction with your student 
government. I find this the best way to get feedback, then follow it up with a 
basic survey (not more than 10 questions), and have an incentive tied to 
completion of the survey e.g. Free printing block, free coffee (we have a 
student run coffee house), etc.

In the basic survey, ask if the respondent would like to participate in an more 
in-depth survey and/or discussion group.

Once you get the basic survey, so the in-depth survey and/or discussion group.

The difficulty with wireless is that even when the problem is the client, you 
still get the blame. In addition, it would be really important to ask about 
things you may perceive as beneficial, but the students do not e.g. 
On-boarding, registering device, multiple SSIDs, etc.



Jeff

On 10/22/15, 7:06 AM, "The EDUCAUSE Wireless Issues Constituent Group Listserv 
on behalf of Frank Sweetser"  wrote:

>Others have already covered most of the same ground I would on collecting SNMP 
>data sets and actively looking where users are stubbornly sulking ("why didn't 
>anyone fix this problem I didn't tell anyone about!?"), but if you have at 
>least a little budget and some time you could put a decent system together 
>yourself.  Most of the fancy tools out there aimed at this problem like 
>7signals and NetBeez are just fancy agents running on Raspberry Pis.  If I 
>were in your situation, and wanted to gather hard data, here's what I would do:
>
>  * Get hold of a few of them, and set them up in some of your higher profile 
>locations (libraries, student centers, larger classrooms, etc) with a wireless 
>adapter
>
>  * Use a wired connection for backhaul and management.  If you can put them 
>on a PoE port, you can get a splitter that will allow you to power the Pi off 
>of PoE, making deployment a little simpler.
>
>  * Use a combination of smokeping and regularly scripted iperf tests, dumped 
>into something like graphite.  Throwing in some tests for common services 
>(school web site, email, etc) wouldn't hurt either.
>
>These can give you some hard metrics on latency and throughput, which can go a 
>long way in figuring out whether wireless complaints are really about 
>wireless, or something else in the chain.
>
>Frank Sweetser fs at wpi.edu|  For every problem, there is a solution that
>Manager of Network Operations   |  is simple, elegant, and wrong.
>Worcester Polytechnic Institute |   - HL Mencken
>
>On 10/22/2015 07:04 AM, Williams, Matthew wrote:
>> I have been instructed that I need determine a metric that reasonably
>> guestimates the end user experience of our wireless networks, without
>> procuring a system(s) that does it.  I readily admit that my head kind of
>> exploded when this directive was given.  Have any of you done this exercise 
>> or
>> have any ideas/formulas to try to calculate something like this?  Thanks for
>> any ideas that you care to share.
>>
>> Respectfully,
>>
>> Matthew Williams
>>
>> Manager, Network and Telecommunications Services
>>
>> Kent State University
>>
>> Office: (330) 672-7246
>>
>> Mobile: (330) 469-0445
>>
>> ** Participation and subscription information for this EDUCAUSE
>> Constituent Group discussion list can be found at
>> http://www.educause.edu/groups/.
>>
>
>**
>Participation and subscription information for this EDUCAUSE Constituent Group 
>discussion list can be found at http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Measuring User Experience

[Williams, Matthew]

I have been instructed that I need determine a metric that reasonably 
guestimates the end user experience of our wireless networks, without procuring 
a system(s) that does it.  I readily admit that my head kind of exploded when 
this directive was given.  Have any of you done this exercise or have any 
ideas/formulas to try to calculate something like this?  Thanks for any ideas 
that you care to share.

Respectfully,

Matthew Williams
Manager, Network and Telecommunications Services
Kent State University
Office: (330) 672-7246
Mobile: (330) 469-0445


**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Jorj Bauer]

Hmm. What data do you have? User authentication time stamps could help you find 
frustrating re-authentications. Association logs could describe how users are 
or aren't roaming successfully. 
 DHCP logs could show whether or not users are having sessions interrupted 
while roaming. Signal/noise data would help qualify likelihood of packet drops. 
Association speed logs could indicate how good the client thinks the connection 
is. 

Just some quick thoughts. 

-- Jorj

Sent from my iPhone

> On Oct 22, 2015, at 7:04 AM, Williams, Matthew  wrote:
> 
> I have been instructed that I need determine a metric that reasonably 
> guestimates the end user experience of our wireless networks, without 
> procuring a system(s) that does it.  I readily admit that my head kind of 
> exploded when this directive was given.  Have any of you done this exercise 
> or have any ideas/formulas to try to calculate something like this?  Thanks 
> for any ideas that you care to share.
>  
> Respectfully,
>  
> Matthew Williams
> Manager, Network and Telecommunications Services
> Kent State University
> Office: (330) 672-7246
> Mobile: (330) 469-0445
>  
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Jeffrey D. Sessler]

So if a large majority of the problems are driver issues, then is there 
something at the tier 1 level (or before) that could be done to reduce the 
number of these tickets being escalated?

On our campus, we now have a 1st-year bootcamp that’s part of orientation, and 
a team of students assists the first-years with getting connected to WiFi, 
including making sure their drivers are all up-to-date and using CloudPath. 
Basically, set the first-years up for success and reduce the number of 
client-based WiFi issues.

Jeff





On 10/22/15, 10:36 AM, "The EDUCAUSE Wireless Issues Constituent Group Listserv 
on behalf of Julian Y Koh"  wrote:

>On Thu Oct 22 2015 12:15:09 CDT, Jeffrey D. Sessler  
>wrote:
>> 
>> The difficulty with wireless is that even when the problem is the client, 
>> you still get the blame.
>
>Oh that's just a given.  :)
>
>The large majority of the problems that ever end up escalating all the way up 
>to us get resolved by having users update drivers, especially on Windows 
>machines where the manufacturer distributes the driver updates, not Microsoft. 
> 
>
>
>-- 
>Julian Y. Koh
>Associate Director, Telecommunications and Network Services
>Northwestern University Information Technology (NUIT)
>
>2001 Sheridan Road #G-166
>Evanston, IL 60208
>847-467-5780
>NUIT Web Site: 
>PGP Public Key:
>
>**
>Participation and subscription information for this EDUCAUSE Constituent Group 
>discussion list can be found at http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Cloudpath-Ruckus...

[Philippe Hanset]

Here is a statement from Cloudpath about the direction of the company:

> 
> ---
> To be certain, Cloudpath will remain available as a multi-vendor product
> with a vision unchanged from what we have laid out over the last nine years.
> I continue to lead the Cloudpath team, the roadmap continues unchanged, and
> the entire Cloudpath team is excited to have at our disposal the increased
> reach and resources of Ruckus while staying true to our roots of delivering
> best-of-breed, standards-based security technologies.  Cloudpath will be at
> ACUTA and Educause next week.  I personally will be speaking at ACUTA on the
> 28th and will be at Educause on the 29th.  If attending either, please stop
> by the Cloudpath booth with any questions you have (or drop me an email).  
> 
> Kevin Koster
> Cloudpath Networks, now a Ruckus company
> 
> 

**
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RE: [WIRELESS-LAN] Measuring User Experience

[Jason Cook]

I must say many staff aren't much better than the students at reporting issues. 
Often going through upper management before lodging a ticket. Reminds me of 
rant I saw on redit the other day stating he got a petition to fix wireless 
from the students but there were 0 reports in the ticket system for this 
location.. hah

Like many said could collect a pile of info like radius failed auth's and graph 
that as a percentage. Pull RSSI/SNR numbers and report on how many have 
acceptable numbers etc. 

User feedback is great, we usually do a survey every 2ish years and offer 
something like 5x $100 vouchers to get people on. Over 80% of people were happy 
or better, and we used the text feedback to identify the worst locations to 
investigate and resolve. Report on that to management. Seems to keep everyone 
happy. 
We also add to that tickets, we keep a spreadsheet and anything coverage 
related gets marked in. Whenever it comes to new installs time we use the 
spreadsheet and identify the buildings with the highest complaints and tackle 
them. The numbers of often not that big given users don't put tickets in, but 
it's the best we have and it's a statistic. Plus we are seeing to the needs of 
those who make the effort to contact us. What more can you really do?

Why fight twitter when you can join it?? Having said that I don't use it. But 
howabout creating a suitable hashtag for your students to use. 
#{universityname}wifi Advertise that out and get students to use it when they  
have something to say about your wifi. 


--
Jason Cook
The University of Adelaide, AUSTRALIA 5005
Ph    : +61 8 8313 4800

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Aaron Lamey
Sent: Friday, 23 October 2015 12:32 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Measuring User Experience

My experience these last few years has been exactly this: students do not open 
tickets. My best luck has been having the help desk monitor twitter, especially 
the college "complaint" accounts, and engaging as soon as we see problems.

If you do get a ticket, make sure to get a cell phone. Texting has been by far 
the most reliable way to communicate. Phone calls/voicemails is not an 
effective way to communicate with this constituency. I'm attempting to reinvent 
our ticket system from an work tracking system to a full blown CRM with SMS and 
social media tie-ins.

This is not just you having this problem, Matthew. Not by a long shot.

Aaron Lamey
Director of Network and Telecommunications Christian Brothers University

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julian Y Koh
Sent: Thursday, October 22, 2015 8:56 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Measuring User Experience

On Thu Oct 22 2015 08:11:46 CDT, "Williams, Matthew"  wrote:
> 
> Thank you for the ideas, everyone.  The problem that we have with measuring 
> tickets is that our user base is more apt to complain on social media and we 
> simply don’t have the man-hours to scour the various sites. 

There was some survey we got last year (can't remember the source, either 
EDUCAUSE or an internal one) that said that students just don't open tickets - 
the vast majority of the time they are going to friends for assistance, which 
of course leads to all sorts of wacky or outright wrong solutions for things.  

If we even do get tickets, the challenge then becomes getting the student to 
respond to us to set up a time to troubleshoot.  

Moving forward, we're going to be looking at some targeted surveys this year to 
see if we can get more actionable data.  


--
Julian Y. Koh
Associate Director, Telecommunications and Network Services Northwestern 
University Information Technology (NUIT)

2001 Sheridan Road #G-166
Evanston, IL 60208
847-467-5780
NUIT Web Site:  PGP Public 
Key:





**
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discussion list can be found at http://www.educause.edu/groups/.


**
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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Frank Sweetser]

Well that's... interesting.

Anyone heard any rumors about what their roadmap might be?  These acquisitions 
of an independent service by a larger portfolio company rarely seem to well 
for customers of the independent service if you're not also a customer of the 
large one.


Frank Sweetser fs at wpi.edu|  For every problem, there is a solution that
Manager of Network Operations   |  is simple, elegant, and wrong.
Worcester Polytechnic Institute |   - HL Mencken

On 10/22/2015 10:43 AM, Lee H Badman wrote:

FYI.
*Lee Badman*| Network Architect
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
*t* 315.443.3003 *f* 315.443.4325 *e* _lhbadman@syr.edu_
 *w* its.syr.edu
*SYRACUSE UNIVERSITY
*syr.edu
** Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/groups/.



**
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discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Howard, Christopher]

We experience the same thing here.  I actually periodically check reddit, 
twitter, and yik yak for complaints and try to work with the users to get 
things resolved.  I find they would rather complain sorta-anonymously and then 
live with problems than actually contact us in the proper channels so we can 
investigate/fix things.  We try our best to find issues, but especially with 
wireless we can't find everything and we can't fix problems we don't know about.

We do use help desk ticket counts directly as a way to show upper management 
where problems are and how bad they are when we are requesting funds to fix 
said problems.  That coupled with heat maps helps.

-Christopher

On Oct 22, 2015, at 9:11 AM, Williams, Matthew 
> wrote:

Thank you for the ideas, everyone.  The problem that we have with measuring 
tickets is that our user base is more apt to complain on social media and we 
simply don’t have the man-hours to scour the various sites.

Another component that we were thinking about trying to tie into this metric is 
disconnects, but I can’t find a reliable report from Cisco Prime 
Infrastructure.  At any rate, I’ll start with all of the great feedback from 
all of you and see where we end up.  Thanks again!

Respectfully,

Matthew Williams
Manager, Network and Telecommunications Services
Kent State University
Office: (330) 672-7246
Mobile: (330) 469-0445

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Pete Hoffswell
Sent: Thursday, October 22, 2015 8:52 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Measuring User Experience

I pretty much measure this by number of tickets opened for wifi issues at our 
support desk.  It's a pretty good spot to measure "user experience".  Perhaps 
the only spot.

-
Pete Hoffswell - Network Manager
pete.hoffsw...@davenport.edu
http://www.davenport.edu

On Thu, Oct 22, 2015 at 8:46 AM, Matthew McFall 
> wrote:
Matthew,

Another suggestion would be to do a poll/survey of the end users.  Depending on 
the response you get, you may get some useful feedback.
Matthew S. McFall
Network Engineer
CCNA/CCNA-Security
Division of Information Technology
Jacksonville State University
Office: 256-782-5664
[http://www.jsu.edu/gem_images/jsu_it_footer.gif]


From: "Philippe Hanset" >
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Sent: Thursday, October 22, 2015 7:43:31 AM
Subject: Re: [WIRELESS-LAN] Measuring User Experience


Matthew,

Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system 
allows you to poll that kind of data)

-HELP DESK: % of Help Desk trouble tickets related to Wireless, and type of 
problem
-BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, are 
you limited for the Wi-Fi side?)
-AP LOAD: What is your campus wide ratio of user/AP (theoretical campus ratio : 
maximum unique users per day/total number of APs, Distribution ratio: What do 
you observe in your system, and how many APs are not within your own
 requirements…)
-AP DENSITY: What is your average dBm ? what do you consider to be your 
requirement and what % of  users on APs are/are not within that limit
-AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc…

Any other limiting factor like DHCP capacity (number of IPs)
and finally, ease of configuration (number of trouble tickets related to 
configuration issues)

Philippe

Philippe Hanset
www.eduroam.us


On Oct 22, 2015, at 7:04 AM, Williams, Matthew 
> wrote:

I have been instructed that I need determine a metric that reasonably 
guestimates the end user experience of our wireless networks, without procuring 
a system(s) that does it.  I readily admit that my head kind of exploded when 
this directive was given.  Have any of you done this exercise or have any 
ideas/formulas to try to calculate something like this?  Thanks for any ideas 
that you care to share.

Respectfully,

Matthew Williams
Manager, Network and Telecommunications Services
Kent State University
Office: (330) 672-7246
Mobile: (330) 469-0445

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Frank Sweetser]

Others have already covered most of the same ground I would on collecting SNMP 
data sets and actively looking where users are stubbornly sulking ("why didn't 
anyone fix this problem I didn't tell anyone about!?"), but if you have at 
least a little budget and some time you could put a decent system together 
yourself.  Most of the fancy tools out there aimed at this problem like 
7signals and NetBeez are just fancy agents running on Raspberry Pis.  If I 
were in your situation, and wanted to gather hard data, here's what I would do:


 * Get hold of a few of them, and set them up in some of your higher profile 
locations (libraries, student centers, larger classrooms, etc) with a wireless 
adapter


 * Use a wired connection for backhaul and management.  If you can put them 
on a PoE port, you can get a splitter that will allow you to power the Pi off 
of PoE, making deployment a little simpler.


 * Use a combination of smokeping and regularly scripted iperf tests, dumped 
into something like graphite.  Throwing in some tests for common services 
(school web site, email, etc) wouldn't hurt either.


These can give you some hard metrics on latency and throughput, which can go a 
long way in figuring out whether wireless complaints are really about 
wireless, or something else in the chain.


Frank Sweetser fs at wpi.edu|  For every problem, there is a solution that
Manager of Network Operations   |  is simple, elegant, and wrong.
Worcester Polytechnic Institute |   - HL Mencken

On 10/22/2015 07:04 AM, Williams, Matthew wrote:

I have been instructed that I need determine a metric that reasonably
guestimates the end user experience of our wireless networks, without
procuring a system(s) that does it.  I readily admit that my head kind of
exploded when this directive was given.  Have any of you done this exercise or
have any ideas/formulas to try to calculate something like this?  Thanks for
any ideas that you care to share.

Respectfully,

Matthew Williams

Manager, Network and Telecommunications Services

Kent State University

Office: (330) 672-7246

Mobile: (330) 469-0445

** Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/groups/.



**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Ruckus has purchased Cloudpath

[Lee H Badman]

FYI.


Lee Badman | Network Architect
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244

t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu

SYRACUSE UNIVERSITY
syr.edu




**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Matthew McFall]

Matthew, 


Another suggestion would be to do a poll/survey of the end users. Depending on 
the response you get, you may get some useful feedback. 


Matthew S. McFall 
Network Engineer 
CCNA/CCNA-Security 
Division of Information Technology 
Jacksonville State University 
Office: 256-782-5664 



- Original Message -

From: "Philippe Hanset"  
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Sent: Thursday, October 22, 2015 7:43:31 AM 
Subject: Re: [WIRELESS-LAN] Measuring User Experience 

Matthew, 


Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system 
allows you to poll that kind of data) 


-HELP DESK: % of Help Desk trouble tickets related to Wireless, and type of 
problem 
-BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, are 
you limited for the Wi-Fi side?) 
-AP LOAD: What is your campus wide ratio of user/AP (theoretical campus ratio : 
maximum unique users per day/total number of APs, Distribution ratio: What do 
you observe in your system, and how many APs are not within your own 
requirements…) 
-AP DENSITY: What is your average dBm ? what do you consider to be your 
requirement and what % of users on APs are/are not within that limit 
-AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc… 


Any other limiting factor like DHCP capacity (number of IPs) 
and finally, ease of configuration (number of trouble tickets related to 
configuration issues) 


Philippe 


Philippe Hanset 
www.eduroam.us 







On Oct 22, 2015, at 7:04 AM, Williams, Matthew < mwill...@kent.edu > wrote: 



I have been instructed that I need determine a metric that reasonably 
guestimates the end user experience of our wireless networks, without procuring 
a system(s) that does it. I readily admit that my head kind of exploded when 
this directive was given. Have any of you done this exercise or have any 
ideas/formulas to try to calculate something like this? Thanks for any ideas 
that you care to share. 

Respectfully, 

Matthew Williams 
Manager, Network and Telecommunications Services 
Kent State University 
Office: (330) 672-7246 
Mobile: (330) 469-0445 
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/ . 


** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/ . 


**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

RE: [WIRELESS-LAN] Measuring User Experience

[Williams, Matthew]

Thank you for the ideas, everyone.  The problem that we have with measuring 
tickets is that our user base is more apt to complain on social media and we 
simply don’t have the man-hours to scour the various sites.

Another component that we were thinking about trying to tie into this metric is 
disconnects, but I can’t find a reliable report from Cisco Prime 
Infrastructure.  At any rate, I’ll start with all of the great feedback from 
all of you and see where we end up.  Thanks again!

Respectfully,

Matthew Williams
Manager, Network and Telecommunications Services
Kent State University
Office: (330) 672-7246
Mobile: (330) 469-0445

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Pete Hoffswell
Sent: Thursday, October 22, 2015 8:52 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Measuring User Experience

I pretty much measure this by number of tickets opened for wifi issues at our 
support desk.  It's a pretty good spot to measure "user experience".  Perhaps 
the only spot.

-
Pete Hoffswell - Network Manager
pete.hoffsw...@davenport.edu
http://www.davenport.edu

On Thu, Oct 22, 2015 at 8:46 AM, Matthew McFall 
> wrote:
Matthew,

Another suggestion would be to do a poll/survey of the end users.  Depending on 
the response you get, you may get some useful feedback.
Matthew S. McFall
Network Engineer
CCNA/CCNA-Security
Division of Information Technology
Jacksonville State University
Office: 256-782-5664
[http://www.jsu.edu/gem_images/jsu_it_footer.gif]


From: "Philippe Hanset" >
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Sent: Thursday, October 22, 2015 7:43:31 AM
Subject: Re: [WIRELESS-LAN] Measuring User Experience


Matthew,

Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system 
allows you to poll that kind of data)

-HELP DESK: % of Help Desk trouble tickets related to Wireless, and type of 
problem
-BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, are 
you limited for the Wi-Fi side?)
-AP LOAD: What is your campus wide ratio of user/AP (theoretical campus ratio : 
maximum unique users per day/total number of APs, Distribution ratio: What do 
you observe in your system, and how many APs are not within your own
 requirements…)
-AP DENSITY: What is your average dBm ? what do you consider to be your 
requirement and what % of  users on APs are/are not within that limit
-AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc…

Any other limiting factor like DHCP capacity (number of IPs)
and finally, ease of configuration (number of trouble tickets related to 
configuration issues)

Philippe

Philippe Hanset
www.eduroam.us


On Oct 22, 2015, at 7:04 AM, Williams, Matthew 
> wrote:

I have been instructed that I need determine a metric that reasonably 
guestimates the end user experience of our wireless networks, without procuring 
a system(s) that does it.  I readily admit that my head kind of exploded when 
this directive was given.  Have any of you done this exercise or have any 
ideas/formulas to try to calculate something like this?  Thanks for any ideas 
that you care to share.

Respectfully,

Matthew Williams
Manager, Network and Telecommunications Services
Kent State University
Office: (330) 672-7246
Mobile: (330) 469-0445

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

**
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discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Philippe Hanset]

Matthew,

Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket system 
allows you to poll that kind of data)

-HELP DESK: % of Help Desk trouble tickets related to Wireless, and type of 
problem
-BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, are 
you limited for the Wi-Fi side?)
-AP LOAD: What is your campus wide ratio of user/AP (theoretical campus ratio : 
maximum unique users per day/total number of APs, Distribution ratio: What do 
you observe in your system, and how many APs are not within your own
 requirements…)
-AP DENSITY: What is your average dBm ? what do you consider to be your 
requirement and what % of  users on APs are/are not within that limit
-AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc…

Any other limiting factor like DHCP capacity (number of IPs)
and finally, ease of configuration (number of trouble tickets related to 
configuration issues)

Philippe

Philippe Hanset
www.eduroam.us


> On Oct 22, 2015, at 7:04 AM, Williams, Matthew  wrote:
> 
> I have been instructed that I need determine a metric that reasonably 
> guestimates the end user experience of our wireless networks, without 
> procuring a system(s) that does it.  I readily admit that my head kind of 
> exploded when this directive was given.  Have any of you done this exercise 
> or have any ideas/formulas to try to calculate something like this?  Thanks 
> for any ideas that you care to share.
>  
> Respectfully, 
>  
> Matthew Williams
> Manager, Network and Telecommunications Services
> Kent State University
> Office: (330) 672-7246
> Mobile: (330) 469-0445 
>  
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/groups/ .


**
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Re: [WIRELESS-LAN] Measuring User Experience

[Pete Hoffswell]

I pretty much measure this by number of tickets opened for wifi issues at
our support desk.  It's a pretty good spot to measure "user experience".
Perhaps the only spot.

-
Pete Hoffswell - Network Manager
pete.hoffsw...@davenport.edu
http://www.davenport.edu


On Thu, Oct 22, 2015 at 8:46 AM, Matthew McFall  wrote:

> Matthew,
>
> Another suggestion would be to do a poll/survey of the end users.
> Depending on the response you get, you may get some useful feedback.
>
> Matthew S. McFall
> Network Engineer
> CCNA/CCNA-Security
> Division of Information Technology
> Jacksonville State University
> Office: 256-782-5664
>
>
> --
> *From: *"Philippe Hanset" 
> *To: *WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> *Sent: *Thursday, October 22, 2015 7:43:31 AM
> *Subject: *Re: [WIRELESS-LAN] Measuring User Experience
>
>
> Matthew,
>
> Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket
> system allows you to poll that kind of data)
>
> -HELP DESK: % of Help Desk trouble tickets related to Wireless, and type
> of problem
> -BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization,
> are you limited for the Wi-Fi side?)
> -AP LOAD: What is your campus wide ratio of user/AP (theoretical campus
> ratio : maximum unique users per day/total number of APs, Distribution
> ratio: What do you observe in your system, and how many APs are not within
> your own
>  requirements…)
> -AP DENSITY: What is your average dBm ? what do you consider to be your
> requirement and what % of  users on APs are/are not within that limit
> -AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc…
>
> Any other limiting factor like DHCP capacity (number of IPs)
> and finally, ease of configuration (number of trouble tickets related to
> configuration issues)
>
> Philippe
>
> Philippe Hanset
> www.eduroam.us
>
>
> On Oct 22, 2015, at 7:04 AM, Williams, Matthew  > wrote:
>
> I have been instructed that I need determine a metric that reasonably
> guestimates the end user experience of our wireless networks, without
> procuring a system(s) that does it.  I readily admit that my head kind of
> exploded when this directive was given.  Have any of you done this exercise
> or have any ideas/formulas to try to calculate something like this?  Thanks
> for any ideas that you care to share.
>
> Respectfully,
>
> Matthew Williams
> Manager, Network and Telecommunications Services
> Kent State University
> Office: (330) 672-7246
> Mobile: (330) 469-0445
>
> ** Participation and subscription information for this EDUCAUSE
> Constituent Group discussion list can be found at
> http://www.educause.edu/groups/.
>
>
> ** Participation and subscription information for this EDUCAUSE
> Constituent Group discussion list can be found at
> http://www.educause.edu/groups/.
>
>
> ** Participation and subscription information for this EDUCAUSE
> Constituent Group discussion list can be found at
> http://www.educause.edu/groups/.
>
>

**
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RE: [WIRELESS-LAN] Measuring User Experience

[Aaron Lamey]

My experience these last few years has been exactly this: students do not open 
tickets. My best luck has been having the help desk monitor twitter, especially 
the college "complaint" accounts, and engaging as soon as we see problems.

If you do get a ticket, make sure to get a cell phone. Texting has been by far 
the most reliable way to communicate. Phone calls/voicemails is not an 
effective way to communicate with this constituency. I'm attempting to reinvent 
our ticket system from an work tracking system to a full blown CRM with SMS and 
social media tie-ins.

This is not just you having this problem, Matthew. Not by a long shot.

Aaron Lamey
Director of Network and Telecommunications
Christian Brothers University

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julian Y Koh
Sent: Thursday, October 22, 2015 8:56 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Measuring User Experience

On Thu Oct 22 2015 08:11:46 CDT, "Williams, Matthew"  wrote:
> 
> Thank you for the ideas, everyone.  The problem that we have with measuring 
> tickets is that our user base is more apt to complain on social media and we 
> simply don’t have the man-hours to scour the various sites. 

There was some survey we got last year (can't remember the source, either 
EDUCAUSE or an internal one) that said that students just don't open tickets - 
the vast majority of the time they are going to friends for assistance, which 
of course leads to all sorts of wacky or outright wrong solutions for things.  

If we even do get tickets, the challenge then becomes getting the student to 
respond to us to set up a time to troubleshoot.  

Moving forward, we're going to be looking at some targeted surveys this year to 
see if we can get more actionable data.  


--
Julian Y. Koh
Associate Director, Telecommunications and Network Services Northwestern 
University Information Technology (NUIT)

2001 Sheridan Road #G-166
Evanston, IL 60208
847-467-5780
NUIT Web Site:  PGP Public 
Key:





**
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discussion list can be found at http://www.educause.edu/groups/.


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Re: [WIRELESS-LAN] Measuring User Experience

[Julian Y Koh]

On Thu Oct 22 2015 08:11:46 CDT, "Williams, Matthew"  wrote:
> 
> Thank you for the ideas, everyone.  The problem that we have with measuring 
> tickets is that our user base is more apt to complain on social media and we 
> simply don’t have the man-hours to scour the various sites. 

There was some survey we got last year (can't remember the source, either 
EDUCAUSE or an internal one) that said that students just don't open tickets - 
the vast majority of the time they are going to friends for assistance, which 
of course leads to all sorts of wacky or outright wrong solutions for things.  

If we even do get tickets, the challenge then becomes getting the student to 
respond to us to set up a time to troubleshoot.  

Moving forward, we're going to be looking at some targeted surveys this year to 
see if we can get more actionable data.  


-- 
Julian Y. Koh
Associate Director, Telecommunications and Network Services
Northwestern University Information Technology (NUIT)

2001 Sheridan Road #G-166
Evanston, IL 60208
847-467-5780
NUIT Web Site: 
PGP Public Key:





**
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discussion list can be found at http://www.educause.edu/groups/.

RE: [WIRELESS-LAN] Measuring User Experience

[Mathieu Sturm]

This may sound stupid but I have a bash script running on a linux server that 
every 5 minutes does a show client summary. It then counts the clients that are 
associated and authenticated. I then try to get a percentage by dividing the 
two. This is displayed on our monitoring wall. It's fairly correct and displays 
the overall connection success. 

I also have a linux pc with 2 wifi cards and try to connect to our 2 most 
important SSID's. If this doesn't work we get an SMS.

-Oorspronkelijk bericht-
Van: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] Namens Julian Y Koh
Verzonden: donderdag 22 oktober 2015 15:56
Aan: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Onderwerp: Re: [WIRELESS-LAN] Measuring User Experience

On Thu Oct 22 2015 08:11:46 CDT, "Williams, Matthew"  wrote:
> 
> Thank you for the ideas, everyone.  The problem that we have with measuring 
> tickets is that our user base is more apt to complain on social media and we 
> simply don’t have the man-hours to scour the various sites. 

There was some survey we got last year (can't remember the source, either 
EDUCAUSE or an internal one) that said that students just don't open tickets - 
the vast majority of the time they are going to friends for assistance, which 
of course leads to all sorts of wacky or outright wrong solutions for things.  

If we even do get tickets, the challenge then becomes getting the student to 
respond to us to set up a time to troubleshoot.  

Moving forward, we're going to be looking at some targeted surveys this year to 
see if we can get more actionable data.  


--
Julian Y. Koh
Associate Director, Telecommunications and Network Services Northwestern 
University Information Technology (NUIT)

2001 Sheridan Road #G-166
Evanston, IL 60208
847-467-5780
NUIT Web Site:  PGP Public 
Key:





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discussion list can be found at http://www.educause.edu/groups/.


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RE: Ruckus has purchased Cloudpath

[Jeffrey Sabin]

I am just trying to have a Ruckus rep contact us for a demo as we are 
considering all options for a wireless upgrade (currently we use Cisco). I 
wouldn't have thought it would be this hard and that they were interested in 
new business. Sorry for the rant here but it is frustrating.

Jeff
___
Jeff Sabin  |  Information Security Officer (ISO)
Head of, Infrastructure & Security Services
Drake Technology Services (DTS) | Drake University

T  515.271.2935
E  jeff.sa...@drake.edu

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman
Sent: Thursday, October 22, 2015 9:44 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Ruckus has purchased Cloudpath

FYI.

Lee Badman | Network Architect
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu
SYRACUSE UNIVERSITY
syr.edu



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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Philippe Hanset]

Or if you only care about 802.1X automatic configuration (and not about all the 
features of device management that come with Cloudpath and others)
you can use the free configuration tool from cat.eduroam.org (definitely not as 
good as Cloudpath, but good enough for many of us ..and it does support your 
local SSID in addition to eduroam)

Philippe

Philippe Hanset
www.eduroam.us

> On Oct 22, 2015, at 11:02 AM, Coehoorn, Joel  wrote:
> 
> Best case scenario: Ruckus' awesome Dynamic PSK feature gets rolled into 
> Cloudpath for the rest of us and the pricing comes down in an effort to use 
> CloudPath to eventually sway customers towards Ruckus hardware. Worst case: 
> Cloudpath effectively goes Ruckus-only, leaving us to move to either 
> Secure-W2, Cisco ISE, or Aruba ClearPass.
> 
> 
> 
> 
> Joel Coehoorn
> Director of Information Technology
> 402.363.5603
> jcoeho...@york.edu 
> 
> 
> The mission of York College is to transform lives through Christ-centered 
> education and to equip students for lifelong service to God, family, and 
> society
> 
> On Thu, Oct 22, 2015 at 9:58 AM, Frank Sweetser  > wrote:
> Well that's... interesting.
> 
> Anyone heard any rumors about what their roadmap might be?  These 
> acquisitions of an independent service by a larger portfolio company rarely 
> seem to well for customers of the independent service if you're not also a 
> customer of the large one.
> 
> Frank Sweetser fs at wpi.edu |  For every problem, there 
> is a solution that
> Manager of Network Operations   |  is simple, elegant, and wrong.
> Worcester Polytechnic Institute |   - HL Mencken
> 
> On 10/22/2015 10:43 AM, Lee H Badman wrote:
> FYI.
> *Lee Badman*| Network Architect
> Information Technology Services
> 206 Machinery Hall
> 120 Smith Drive
> Syracuse, New York 13244
> *t* 315.443.3003  *f* 315.443.4325  *e* 
> _lhbadman@syr.edu_
> > *w* its.syr.edu 
> 
> *SYRACUSE UNIVERSITY
> *syr.edu 
> ** Participation and subscription information for this EDUCAUSE
> Constituent Group discussion list can be found at
> http://www.educause.edu/groups/ .
> 
> 
> **
> Participation and subscription information for this EDUCAUSE Constituent 
> Group discussion list can be found at http://www.educause.edu/groups/ 
> .
> 
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/groups/ .
> 


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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[David R. Morton]

Ryan, 

I would also be interested in hearing how your SecureW2 deployment is going. 

We have their solution, but are underutilizing it at the moment as it is only 
used for eduroam configuration/onboarding (though we are in a transition with 
most users directed to the eduroam CAT). The underutilization is completely on 
our side and we’ve received great support from the SecureW2 team so far. 

David

David Morton
Director, Mobile Communications
Service Owner: Wi-Fi, Mobile & HuskyTV
University of Washington
dmor...@u.washington.edu

> On Oct 22, 2015, at 8:01 AM, Chuck Anderson  wrote:
> 
> Why did you switch to SecureW2?
> 
> On Thu, Oct 22, 2015 at 02:56:18PM +, Turner, Ryan H wrote:
>> Wow.  That came out of nowhere.   We officially switched to SecureW2 for on 
>> boarding at the beginning of the year from Cloudpath.  Any news about 
>> management changes?  Is Kevin still running the ship?
>> 
>> Ryan Turner
>> Senior Network Engineer, ITS
>> The University of North Carolina at Chapel Hill
>> +1 919 274 7926 Mobile
>> +1 919 445 0113 Office
>> 
>> On Oct 22, 2015, at 10:45 AM, Lee H Badman 
>> > wrote:
>> 
>> FYI.
>> 
>> Lee Badman | Network Architect
>> Information Technology Services
>> 206 Machinery Hall
>> 120 Smith Drive
>> Syracuse, New York 13244
>> t 315.443.3003   f 315.443.4325   e 
>> lhbad...@syr.edu w its.syr.edu
>> SYRACUSE UNIVERSITY
>> syr.edu
> 
> **
> Participation and subscription information for this EDUCAUSE Constituent 
> Group discussion list can be found at http://www.educause.edu/groups/.






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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Turner, Ryan H]

My email is r...@unc.edu.  Send me an email.  I might setup a call for those 
interested.  

Ryan Turner
Senior Network Engineer, ITS
The University of North Carolina at Chapel Hill
+1 919 274 7926 Mobile
+1 919 445 0113 Office

> On Oct 22, 2015, at 11:19 AM, David R. Morton  wrote:
> 
> Ryan, 
> 
> I would also be interested in hearing how your SecureW2 deployment is going. 
> 
> We have their solution, but are underutilizing it at the moment as it is only 
> used for eduroam configuration/onboarding (though we are in a transition with 
> most users directed to the eduroam CAT). The underutilization is completely 
> on our side and we’ve received great support from the SecureW2 team so far. 
> 
> David
> 
> David Morton
> Director, Mobile Communications
> Service Owner: Wi-Fi, Mobile & HuskyTV
> University of Washington
> dmor...@u.washington.edu
> 
>> On Oct 22, 2015, at 8:01 AM, Chuck Anderson  wrote:
>> 
>> Why did you switch to SecureW2?
>> 
>>> On Thu, Oct 22, 2015 at 02:56:18PM +, Turner, Ryan H wrote:
>>> Wow.  That came out of nowhere.   We officially switched to SecureW2 for on 
>>> boarding at the beginning of the year from Cloudpath.  Any news about 
>>> management changes?  Is Kevin still running the ship?
>>> 
>>> Ryan Turner
>>> Senior Network Engineer, ITS
>>> The University of North Carolina at Chapel Hill
>>> +1 919 274 7926 Mobile
>>> +1 919 445 0113 Office
>>> 
>>> On Oct 22, 2015, at 10:45 AM, Lee H Badman 
>>> > wrote:
>>> 
>>> FYI.
>>> 
>>> Lee Badman | Network Architect
>>> Information Technology Services
>>> 206 Machinery Hall
>>> 120 Smith Drive
>>> Syracuse, New York 13244
>>> t 315.443.3003   f 315.443.4325   e 
>>> lhbad...@syr.edu w its.syr.edu
>>> SYRACUSE UNIVERSITY
>>> syr.edu
>> 
>> **
>> Participation and subscription information for this EDUCAUSE Constituent 
>> Group discussion list can be found at http://www.educause.edu/groups/.
> 
> 
> 
> 
> 
> 
> **
> Participation and subscription information for this EDUCAUSE Constituent 
> Group discussion list can be found at http://www.educause.edu/groups/.
> 

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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Chuck Anderson]

Why did you switch to SecureW2?

On Thu, Oct 22, 2015 at 02:56:18PM +, Turner, Ryan H wrote:
> Wow.  That came out of nowhere.   We officially switched to SecureW2 for on 
> boarding at the beginning of the year from Cloudpath.  Any news about 
> management changes?  Is Kevin still running the ship?
> 
> Ryan Turner
> Senior Network Engineer, ITS
> The University of North Carolina at Chapel Hill
> +1 919 274 7926 Mobile
> +1 919 445 0113 Office
> 
> On Oct 22, 2015, at 10:45 AM, Lee H Badman 
> > wrote:
> 
> FYI.
> 
> Lee Badman | Network Architect
> Information Technology Services
> 206 Machinery Hall
> 120 Smith Drive
> Syracuse, New York 13244
> t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu 
> w its.syr.edu
> SYRACUSE UNIVERSITY
> syr.edu

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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Coehoorn, Joel]

Best case scenario: Ruckus' awesome Dynamic PSK feature gets rolled into
Cloudpath for the rest of us and the pricing comes down in an effort to use
CloudPath to eventually sway customers towards Ruckus hardware. Worst case:
Cloudpath effectively goes Ruckus-only, leaving us to move to either
Secure-W2, Cisco ISE, or Aruba ClearPass.



Joel Coehoorn
Director of Information Technology
402.363.5603
*jcoeho...@york.edu *

The mission of York College is to transform lives through
Christ-centered education and to equip students for lifelong service to
God, family, and society

On Thu, Oct 22, 2015 at 9:58 AM, Frank Sweetser  wrote:

> Well that's... interesting.
>
> Anyone heard any rumors about what their roadmap might be?  These
> acquisitions of an independent service by a larger portfolio company rarely
> seem to well for customers of the independent service if you're not also a
> customer of the large one.
>
> Frank Sweetser fs at wpi.edu|  For every problem, there is a solution
> that
> Manager of Network Operations   |  is simple, elegant, and wrong.
> Worcester Polytechnic Institute |   - HL Mencken
>
> On 10/22/2015 10:43 AM, Lee H Badman wrote:
>
>> FYI.
>> *Lee Badman*| Network Architect
>> Information Technology Services
>> 206 Machinery Hall
>> 120 Smith Drive
>> Syracuse, New York 13244
>> *t* 315.443.3003 *f* 315.443.4325 *e* _lhbadman@syr.edu_
>>  *w* its.syr.edu
>> *SYRACUSE UNIVERSITY
>> *syr.edu
>> ** Participation and subscription information for this EDUCAUSE
>> Constituent Group discussion list can be found at
>> http://www.educause.edu/groups/.
>>
>>
> **
> Participation and subscription information for this EDUCAUSE Constituent
> Group discussion list can be found at http://www.educause.edu/groups/.
>

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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Turner, Ryan H]

A lot of reasons.  We are an EAP TLS shop.  We were with the enrollment 
platform almost from the beginning (I think Kevin said we were inside if the 
first 10) and used it for a few hundred thousand onboards during 2 years.  I 
would love to share all the reasons to the list, but I would prefer not to 
discuss those decisions in an open forum.  Please send me an email directly. 

But we didn't switch lightly.  A lot of testing abs verification before we 
decided to switch.  

Ryan Turner
Senior Network Engineer, ITS
The University of North Carolina at Chapel Hill
+1 919 274 7926 Mobile
+1 919 445 0113 Office

> On Oct 22, 2015, at 11:03 AM, Chuck Anderson  wrote:
> 
>> On Thu, Oct 22, 2015 at 02:56:18PM +, Turner, Ryan H wrote:
>> Wow.  That came out of nowhere.   We officially switched to SecureW2 for on 
>> boarding at the beginning of the year from Cloudpath.  Any news about 
>> management changes?  Is Kevin still running the ship?
>> 
>> Ryan Turner
>> Senior Network Engineer, ITS
>> The University of North Carolina at Chapel Hill
>> +1 919 274 7926 Mobile
>> +1 919 445 0113 Office
>> 
>> On Oct 22, 2015, at 10:45 AM, Lee H Badman 
>> > wrote:
>> 
>> FYI.
>> 
>> Lee Badman | Network Architect
>> Information Technology Services
>> 206 Machinery Hall
>> 120 Smith Drive
>> Syracuse, New York 13244
>> t 315.443.3003   f 315.443.4325   e 
>> lhbad...@syr.edu w its.syr.edu
>> SYRACUSE UNIVERSITY
>> syr.edu
> 
> **
> Participation and subscription information for this EDUCAUSE Constituent 
> Group discussion list can be found at http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
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RE: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Curtis K. Larsen]

I have to be honest - not really excited to see this.  We've been using 
Cloudpath Networks for 8 years including the Enrollment System with EAP-TLS for 
a year - and I've been super pleased with it.  I hope they intend to support 
non-Ruckus vendors for a long time and keep Kevin Koster running things.

Curtis Larsen
University Of Utah IT/CIS
Sr. Network Engineer
Office 801-587-1313


From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] on behalf of Coehoorn, Joel 
[jcoeho...@york.edu]
Sent: Thursday, October 22, 2015 9:02 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

Best case scenario: Ruckus' awesome Dynamic PSK feature gets rolled into 
Cloudpath for the rest of us and the pricing comes down in an effort to use 
CloudPath to eventually sway customers towards Ruckus hardware. Worst case: 
Cloudpath effectively goes Ruckus-only, leaving us to move to either Secure-W2, 
Cisco ISE, or Aruba ClearPass.




[http://www.york.edu/Portals/0/Images/Logo/YorkCollegeLogoSmall.jpg]


Joel Coehoorn
Director of Information Technology
402.363.5603
jcoeho...@york.edu




The mission of York College is to transform lives through Christ-centered 
education and to equip students for lifelong service to God, family, and society

On Thu, Oct 22, 2015 at 9:58 AM, Frank Sweetser 
> wrote:
Well that's... interesting.

Anyone heard any rumors about what their roadmap might be?  These acquisitions 
of an independent service by a larger portfolio company rarely seem to well for 
customers of the independent service if you're not also a customer of the large 
one.

Frank Sweetser fs at wpi.edu|  For every problem, there is 
a solution that
Manager of Network Operations   |  is simple, elegant, and wrong.
Worcester Polytechnic Institute |   - HL Mencken

On 10/22/2015 10:43 AM, Lee H Badman wrote:
FYI.
*Lee Badman*| Network Architect
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
*t* 315.443.3003 *f* 315.443.4325 *e* 
_lhbadman@syr.edu_
> *w* 
its.syr.edu
*SYRACUSE UNIVERSITY
*syr.edu
** Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/groups/.


**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
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Re: [WIRELESS-LAN] Ruckus has purchased Cloudpath

[Philippe Hanset]

Just to clarify, CAT (cat.eduroam.org) is mostly designed for PEAP and 
EAP-TTLS. 
You could use it for EAP-TLS but it doesn’t tie to a PKI (that part of the code 
is missing)

Support for EAP-TTLS for Windows XP-VISTA-7 was interrupted this year after 
SecureW2 asked CAT to stop using its code.

But new version of MacOS do not support EAP-TTLS, so it seems that EAP-TTLS 
might really disappear anyway!
(if you want to support PEAP in a non Microsoft environment, you can read this: 
https://www.eduroam.us/node/97)

Philippe

Philippe Hanset
www.eduroam.us


> On Oct 22, 2015, at 11:14 AM, Philippe Hanset  wrote:
> 
> Or if you only care about 802.1X automatic configuration (and not about all 
> the features of device management that come with Cloudpath and others)
> you can use the free configuration tool from cat.eduroam.org 
>  (definitely not as good as Cloudpath, but good 
> enough for many of us ..and it does support your local SSID in addition to 
> eduroam)
> 
> Philippe
> 
> Philippe Hanset
> www.eduroam.us 
>> On Oct 22, 2015, at 11:02 AM, Coehoorn, Joel > > wrote:
>> 
>> Best case scenario: Ruckus' awesome Dynamic PSK feature gets rolled into 
>> Cloudpath for the rest of us and the pricing comes down in an effort to use 
>> CloudPath to eventually sway customers towards Ruckus hardware. Worst case: 
>> Cloudpath effectively goes Ruckus-only, leaving us to move to either 
>> Secure-W2, Cisco ISE, or Aruba ClearPass.
>> 
>> 
>> 
>> 
>> Joel Coehoorn
>> Director of Information Technology
>> 402.363.5603
>> jcoeho...@york.edu 
>> 
>> 
>> The mission of York College is to transform lives through Christ-centered 
>> education and to equip students for lifelong service to God, family, and 
>> society
>> 
>> On Thu, Oct 22, 2015 at 9:58 AM, Frank Sweetser > > wrote:
>> Well that's... interesting.
>> 
>> Anyone heard any rumors about what their roadmap might be?  These 
>> acquisitions of an independent service by a larger portfolio company rarely 
>> seem to well for customers of the independent service if you're not also a 
>> customer of the large one.
>> 
>> Frank Sweetser fs at wpi.edu |  For every problem, 
>> there is a solution that
>> Manager of Network Operations   |  is simple, elegant, and wrong.
>> Worcester Polytechnic Institute |   - HL Mencken
>> 
>> On 10/22/2015 10:43 AM, Lee H Badman wrote:
>> FYI.
>> *Lee Badman*| Network Architect
>> Information Technology Services
>> 206 Machinery Hall
>> 120 Smith Drive
>> Syracuse, New York 13244
>> *t* 315.443.3003  *f* 315.443.4325  *e* 
>> _lhbad...@syr.edu _
>> > *w* its.syr.edu 
>> 
>> *SYRACUSE UNIVERSITY
>> *syr.edu 
>> ** Participation and subscription information for this EDUCAUSE
>> Constituent Group discussion list can be found at
>> http://www.educause.edu/groups/ .
>> 
>> 
>> **
>> Participation and subscription information for this EDUCAUSE Constituent 
>> Group discussion list can be found at http://www.educause.edu/groups/ 
>> .
>> 
>> ** Participation and subscription information for this EDUCAUSE 
>> Constituent Group discussion list can be found at 
>> http://www.educause.edu/groups/ .
>> 
> 
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/groups/ .
> 


**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Measuring User Experience

[Jon Scot Prunckle]

Matthew,

We experienced a similar dynamic when we first launched 802.11n with 802.1x.  
We moved from a previous system that was *completely* open (by necessity, not 
desire) to a secure auth system (very desired).

There was certainly a social media backlash as the new authentication was 
painful by comparison.  Peer organizations we spoke with on the matter said, to 
paraphrase, “Why are you paying attention to Twitter?”  Not that this is the 
advice you want, but we eventually proved that based on volume of successful 
authentications and volume of peak concurrent devices that the social media 
complains amounted to about 0.002% of authentications and 0.4% of the user base.

We’re not on the same system unfortunately so I can’t offer exact steps to 
remedy.  We’re using Juniper (formerly Trapeze) and we are able to run weekly 
reports of our 802.1x auth failures, assoc. failures, etc.  They’re not 
entirely helpful - most failures occur with improper MSCHAPv2 credentials so we 
see a failure for “John’s PC,” not 
jdoe4...@college.edu.  Our system does log MAC 
address, but we don’t require our BYOD users to register the MAC address of 
their machine with the school, so we miss 1:1 correlation in that department as 
well.  But we did find about 25% of the data collected in the early running 
helped us track down valid credentials and assist users.

As to quality metrics…we received that one as well.  We’ve only recently 
completed super-gluing one-another’s heads back together.

What we opted for was to:
1) graph and measure bandwidth used by our wireless networks: this accounts for 
roughly 2/3 of the bandwidth used on campus or stated conversely is 
approximately 2 times the bandwidth used on the “wired” networks;
2) count and chart successful authentications by month*;
3) graph session load on each wireless controller via Cacti and create an 
aggregate graph showing total sessions at 5 minute intervals with min, max and 
averages output.

* A member of our access management team was kind enough to provide us data 
with time stamps for successful authentications so we were able to demonstrate 
authentications per minute.  I think we had several peaks in the mid-thousands 
per minute. I would have to look back at the data.

But, short story longer, we were able to provide enough data that essentially 
10^7th auths per month for a student body of 10^4 students with peak concurrent 
sessions of 10^4 / 2 and bandwidth of ‘x’ Gbps = quality user experience.

It is as close as we were able to get to assessing end user experience.

With our system, we can track the performance of individual sessions, average 
SNR, RSSI and duration, but the numbers were more difficult to work with than 
we anticipated.

Hope this was mildly helpful.

- Scot


On Oct 22, 2015, at 8:11 AM, Williams, Matthew 
> wrote:

Thank you for the ideas, everyone.  The problem that we have with measuring 
tickets is that our user base is more apt to complain on social media and we 
simply don’t have the man-hours to scour the various sites.

Another component that we were thinking about trying to tie into this metric is 
disconnects, but I can’t find a reliable report from Cisco Prime 
Infrastructure.  At any rate, I’ll start with all of the great feedback from 
all of you and see where we end up.  Thanks again!

Respectfully,

Matthew Williams
Manager, Network and Telecommunications Services
Kent State University
Office: (330) 672-7246
Mobile: (330) 469-0445

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Pete Hoffswell
Sent: Thursday, October 22, 2015 8:52 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Measuring User Experience

I pretty much measure this by number of tickets opened for wifi issues at our 
support desk.  It's a pretty good spot to measure "user experience".  Perhaps 
the only spot.

-
Pete Hoffswell - Network Manager
pete.hoffsw...@davenport.edu
http://www.davenport.edu

On Thu, Oct 22, 2015 at 8:46 AM, Matthew McFall 
> wrote:
Matthew,

Another suggestion would be to do a poll/survey of the end users.  Depending on 
the response you get, you may get some useful feedback.
Matthew S. McFall
Network Engineer
CCNA/CCNA-Security
Division of Information Technology
Jacksonville State University
Office: 256-782-5664
[http://www.jsu.edu/gem_images/jsu_it_footer.gif]


From: "Philippe Hanset" >
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Sent: Thursday, October 22, 2015 7:43:31 AM
Subject: Re: [WIRELESS-LAN] Measuring User Experience


Matthew,

Here are a few ideas (assuming that your Wi-Fi 

RE: Ruckus has purchased Cloudpath

[Higgins, Benjamin John]

Just for completeness sake - Ruckus posted the press release this morning:  
http://www.ruckuswireless.com/press/releases/20151021-ruckus-wireless-acquires-cloudpath-networks-simplify-wi-fi-onboarding

In speaking to our CloudPath rep, we heard "We will remain Cloudpath and our 
product will remain XpressConnect. I will confirm if we have a specific roadmap 
and get back to you information as soon as I get it."  This gives me hope that 
in the short term through the school year, the product will say with its 
current feature set.

Beyond that ... not sure yet.

--ben

--
Benjamin J. Higgins ('97), JNCIA-Junos | bjhigg...@wpi.edu
Network Engineer   | Office 508.831.4860
Worcester Polytechnic Institute| Cell   508.713.1739




From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman
Sent: Thursday, October 22, 2015 10:44 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Ruckus has purchased Cloudpath

FYI.

Lee Badman | Network Architect
Information Technology Services
206 Machinery Hall
120 Smith Drive
Syracuse, New York 13244
t 315.443.3003   f 315.443.4325   e lhbad...@syr.edu w 
its.syr.edu
SYRACUSE UNIVERSITY
syr.edu



** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
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