JWM wrote:
This doesn't appear to be a James problem, but I need some understanding.
I had a client who received 11 emails, each with huge mp3 files attached.
The client was using Outlook Express. When Outlook Express did a
send/receive, it would say it was retrieving the list of emails and within a
few seconds put up an error that the "server has reset the connection. this
could be due to server problems, yada. yada. yada.."
Is there any log in the server for this disconnection? We need to know
what the server logged to understand what happened.
The next time try increasing the log level and ask your client to run a
manual check so you can look at the logs and send them to us.
Stefano
[...]
Is this a known/understood problem? Is there a specific message size
threshold that Outlook absolutely barfs on. Any workarounds other than the
intuitively obvious "erase the huge message(s) from the server"?
Thanks
Not a known problem, sorry.
And I have no workarounds until we don't know what was the cause of the
problem.
Stefano
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