That was my first thought. But I set client timeout to max (5 min). This happens in about 15 seconds.
-----Original Message----- From: Danny Angus [mailto:[EMAIL PROTECTED] Sent: Thursday, October 05, 2006 10:50 AM To: James Users List Subject: Re: Problem with Huge Email Files and Outlook Express a wild guess might suggest that the server is responding slowly and OE has a lower idle timeout on the connection that O does. On 05/10/06, JWM <[EMAIL PROTECTED]> wrote: > This doesn't appear to be a James problem, but I need some understanding. > > I had a client who received 11 emails, each with huge mp3 files attached. > The client was using Outlook Express. When Outlook Express did a > send/receive, it would say it was retrieving the list of emails and within a > few seconds put up an error that the "server has reset the connection. this > could be due to server problems, yada. yada. yada.." > > I moved the 11 huge mail messages to a different mailbox and it freed up the > inbox (other emails were retrieved successfully). It works fine now. I > tried downloading the 11 huge messages with Outlook (not Outlook Express), > and it works. > > So this appears to be an issue with Outlook Express. But I still need to > have a grasp on what is happening, since it looks to the client like it's > the server's fault, and I'm the one that's going to get the call again next > time. > > Is this a known/understood problem? Is there a specific message size > threshold that Outlook absolutely barfs on. Any workarounds other than the > intuitively obvious "erase the huge message(s) from the server"? > > Thanks > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
