I have had very bad problems with swbell in the past. I chose them over
TW cable, but after 6 months of service (really lack thereof), I canceled
it and moved to RoadRunner. When I had the DSL, it would only work 50-75%
of the time due to high line noise. After approx. 20 hrs worth of phone
calls through 20 different people/departments, and at least a dozen techs
coming by the house, I gave up. The only thing worth while about it was
they screwed up my billing, so I never received a bill for it, and they
never asked for their hardware back. They even screwed up the
cancelation, so I DSL and RR for about 4 months. Basically the whole
management of the DSL section of SWB is screwed up.
As far as TW Cable goes, I have had good luck with them. The outages
have been few and short. The only real problems have been with my first
bill, where they tried to charge me for 3 IP's and 3 nic's. I guess the
install tech told them I had 3 computers (which is true), but didn't tell
them I had a firewall/router/DHCP server, and everything already had nics
in them. It was straightened out with one phone call and minimal yelling.
I also have a small prob with dropped packets, but the only issue that
creates is killing ssh connections periodically.
I think I would try jump.net first, I would give them a shot if SWB didn't
own/maintain the lines coming to my house. It is always nice to support
the local guys. If they don't work out for you, I would recommend TW over
SWB (kinda the lesser of two evils).
Sorry for the long-winded response, but hope it helps.
michael stone
university of texas at austin
mechanical engineering
multimedia admin
[EMAIL PROTECTED]
On Mon, 23 Jul 2001, James Wright wrote:
> Not SWBell! If your connection ever goes down (mine has like 4 times
> now), good luck finding someone over the phone who will actually take
> responsibility and try and fix the problem instead of just transferring
> you in circles. Oh yeah and the hold times for tech support is
> ridiculous. To top it off their level 1 tech support people are complete
> idiots. Trying to get to level 2 is a big pain... Even the supervisors
> don't call you back when they say they will. There is basically no
> "accountability" built into their tech support system. blah blah you get
> the idea...
>
> But not that I am bitter or anything :-)
>
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