It is my understanding that all DSL providers ( jump,texas or whatever) run on top of the medium provided my Bell. Jump might be good enough to shield you from Bell Tech Support, but they run with them and have service agreements with them. I am quite certain that none of these ISPs ( not Covad) will give you DSL if you have someone other than Bell as your Local Telco. Faisal On Tue, 24 Jul 2001, michael stone wrote: > I have had very bad problems with swbell in the past. I chose them over > TW cable, but after 6 months of service (really lack thereof), I canceled > it and moved to RoadRunner. When I had the DSL, it would only work 50-75% > of the time due to high line noise. After approx. 20 hrs worth of phone > calls through 20 different people/departments, and at least a dozen techs > coming by the house, I gave up. The only thing worth while about it was > they screwed up my billing, so I never received a bill for it, and they > never asked for their hardware back. They even screwed up the > cancelation, so I DSL and RR for about 4 months. Basically the whole > management of the DSL section of SWB is screwed up. > > As far as TW Cable goes, I have had good luck with them. The outages > have been few and short. The only real problems have been with my first > bill, where they tried to charge me for 3 IP's and 3 nic's. I guess the > install tech told them I had 3 computers (which is true), but didn't tell > them I had a firewall/router/DHCP server, and everything already had nics > in them. It was straightened out with one phone call and minimal yelling. > I also have a small prob with dropped packets, but the only issue that > creates is killing ssh connections periodically. > > I think I would try jump.net first, I would give them a shot if SWB didn't > own/maintain the lines coming to my house. It is always nice to support > the local guys. If they don't work out for you, I would recommend TW over > SWB (kinda the lesser of two evils). > > Sorry for the long-winded response, but hope it helps. > > > michael stone > > university of texas at austin > mechanical engineering > multimedia admin > [EMAIL PROTECTED] > > On Mon, 23 Jul 2001, James Wright wrote: > > > Not SWBell! If your connection ever goes down (mine has like 4 times > > now), good luck finding someone over the phone who will actually take > > responsibility and try and fix the problem instead of just transferring > > you in circles. Oh yeah and the hold times for tech support is > > ridiculous. To top it off their level 1 tech support people are complete > > idiots. Trying to get to level 2 is a big pain... Even the supervisors > > don't call you back when they say they will. There is basically no > > "accountability" built into their tech support system. blah blah you get > > the idea... > > > > But not that I am bitter or anything :-) > > > > --------------------------------------------------------------------------- > > Send administrative requests to [EMAIL PROTECTED] > > > > > --------------------------------------------------------------------------- > Send administrative requests to [EMAIL PROTECTED] > "Whoso neglects learning in his youth, Loses the past and is dead to the future." --------------------------------------------------------------------------- Send administrative requests to [EMAIL PROTECTED]
