Show your mother this. And take ICICI down the same path - approach the
banking ombudsman as well.
http://www.moneylife.in/article/8/4751.html
ICICI Bank directed to pay Rs12.85 lakh to NRI customer
Abhijit Menon-Sen [13/04/10 23:21 +0530]:
BTW, after a month-long "investigation", this is what ICICI bank has to
say about what happened:
Kindly note that in any internet banking case, transaction can take
place only with the authentication of user id and password by the
system when entered.
User ID and password is known only to the customer.
Hence we would be unable to reverse the mobile recharge transaction.
However you can take police assistance for further investigation for
recovery and resolution.
I wonder what they were investigating for a month then.
-- ams
