Hi Chuck, Since you've attacked me one more time it's time to clear the air with you too. I'm tired of your sniping. It is uncalled for. The rest of this message is for the list.
When someone buys a PWT meter from us we do not open and test every unit. If they are not in operating condition when received by the purchaser and they call us for service we do the following. If we cannot give them technical advice on what is wrong such as making sure the batteries are in correctly we tell them to call the factory. We do this because the factory (Hanna Instruments) has indicated that is the procedure we are to follow. The factory will then send the customer a new unit postpaid and enclose a call tag for the customer to use for return. There is no shipping cost to the customer that way. I have the distinct impression from some of Chucks posts that he expected us to make sure the meter worked properly before shipping it to him. I'll bet there isn't a reseller of someone else's products that opens each and every box, takes the item out and subjects it to a test to make sure it works before shipping. It is unreasonable to think that's the way businesses work. When an item is defective it is returned to the manufacturer, NOT the dealer where it was purchased. Most items I have ever purchased have the same instructions in the warranty.....send it to the factory if there is a problem. Do not send it to the dealer. They are not equipped to do repairs. Chuck apparently has some notion that since he bought the unit from us we should do exactly what he wants rather than what the factory wants us to do. He seems to be irritated because we either didn't send him a new one or have him return it to us or who knows what because after he initially called and was told to call Hanna for a replacement we never heard from him again. But he has certainly let the list know of his displeasure. He didn't say a word to me about his displeasure at the time. The case of Hanna meters not working when received is a very rare one. Other than Chuck I can only think of person that had a problem where the unit had to be returned to the factory. If there is someone I missed, excuse me for not remembering you. This is not an ongoing problem.....but apparently the wrong person (Chuck) got a defective unit. I'm not even sure it was defective since I never heard from the factory. Enough said..... hopefully Chuck will back off. He shows his narrow attitude by his irresponsible words toward us. Trem ----- Original Message ----- From: <[email protected]> To: <[email protected]> Sent: Thursday, September 19, 2002 4:29 PM Subject: Re: CS>Buyer Beware > > James, you're right of course but I don't think that was the issue. > > I think the issue was truth in advertising, and fair business practices. > > I've had my own issue with this same dealer in the past. > The chickens seem to come home... > > Chuck > > If you're right 90% of the time, why quibble about the remaining 3%? -- The silver-list is a moderated forum for discussion of colloidal silver. Instructions for unsubscribing may be found at: http://silverlist.org To post, address your message to: [email protected] Silver-list archive: http://escribe.com/health/thesilverlist/index.html List maintainer: Mike Devour <[email protected]>
