Trem, Thanks for answering on-list. Remarks are interspersed...
On Fri, 20 Sep 2002 09:18:03 -0700, "Trem" <[email protected]> wrote: >Hi Chuck, > >Since you've attacked me one more time it's time to clear the air with you >too. I'm tired of your sniping. It is uncalled for. The rest of this >message is for the list. > >When someone buys a PWT meter from us we do not open and test every unit. >If they are not in operating condition when received by the purchaser and >they call us for service we do the following. > >If we cannot give them technical advice on what is wrong such as making sure >the batteries are in correctly we tell them to call the factory. We do this >because the factory (Hanna Instruments) has indicated that is the procedure >we are to follow. The factory will then send the customer a new unit >postpaid and enclose a call tag for the customer to use for return. There >is no shipping cost to the customer that way. > >I have the distinct impression from some of Chucks posts that he expected us >to make sure the meter worked properly before shipping it to him. I'll bet >there isn't a reseller of someone else's products that opens each and every >box, takes the item out and subjects it to a test to make sure it works >before shipping. It is unreasonable to think that's the way businesses >work. When an item is defective it is returned to the manufacturer, NOT the >dealer where it was purchased. Most items I have ever purchased have the >same instructions in the warranty.....send it to the factory if there is a >problem. Do not send it to the dealer. They are not equipped to do >repairs. Trem, I didn't ask you to do repairs. I purchased a PWT unit from you and it arrived incomplete (the batteries were dead). I merely asked that you complete our transaction by supplying the live batteries to which I was entitled. I did the troubleshooting. This was "on arrival" not "some time after". If I was at your place of business, I would have handed it back to you and expected an exchange on the spot, not a "Take it up with the manufacturer" blowoff. You protest WAY too much! No need to check each unit, blah, blah, etc... Just send me the batteries, I'll put them in. >Chuck apparently has some notion that since he bought >the unit from us we should do exactly what he wants rather than what the >factory wants us to do. He seems to be irritated because we either didn't >send him a new one or have him return it to us or who knows what because >after he initially called and was told to call Hanna for a replacement we >never heard from him again. But he has certainly let the list know of his >displeasure. He didn't say a word to me about his displeasure at the time. Uhhh, The header of my email to you was "Disappointed" But displeasure was not the intent. I simply gave you the fact that the batteries were inoperative and that replacement (of the batteries) was expected to complete our transaction. Never expected or implied that a new unit should be involved. Now you're trying to drag a red herring across the trail. I merely requested working batteries. >The case of Hanna meters not working when received is a very rare one. I know that, I have other Hanna devices. They all work. It becomes curious why you object to simply sending a customer batteries (cheap) rather than risk your reputation about customer service/satisfaction. If you had, there would have been no incident and I would have been recommending you as an upright dealer. I cannot in conscience do that now, can I? In fact when you post to fluff your business, I admit that it kinda pushes my buttons and I feel that I need to express my opinion based on our experience. I probably need to work on that. OTOH, newbies to this forum often ask who to deal with, so my opinion helps to steer them according to MY experiences. Milage may vary per individual. >Other than Chuck I can only think of person that had a problem where >the unit had to be returned to the factory. If there is someone I missed, >excuse me for not remembering you. This is not an ongoing problem.....but >apparently the wrong person (Chuck) got a defective unit. I'm not even sure >it was defective since I never heard from the factory. I replaced them myself. It's really a non-thing. Although, I see you are now trying to question that there WAS a problem at all. Are you in denial? > >Enough said..... hopefully Chuck will back off. He shows his narrow >attitude by his irresponsible words toward us. >Trem Errr, the transaction is still incomplete... You still owe me a set of good batteries. Chuck Don't destroy the world in the first chapter--you'll find you need it later. > >----- Original Message ----- >From: <[email protected]> >To: <[email protected]> >Sent: Thursday, September 19, 2002 4:29 PM >Subject: Re: CS>Buyer Beware > > >> >> James, you're right of course but I don't think that was the issue. >> >> I think the issue was truth in advertising, and fair business practices. >> >> I've had my own issue with this same dealer in the past. >> The chickens seem to come home... >> >> Chuck >> >> If you're right 90% of the time, why quibble about the remaining 3%? -- The silver-list is a moderated forum for discussion of colloidal silver. Instructions for unsubscribing may be found at: http://silverlist.org To post, address your message to: [email protected] Silver-list archive: http://escribe.com/health/thesilverlist/index.html List maintainer: Mike Devour <[email protected]>
