>> >> I like the idea of composing the display-name part to be maximally >> informative to the agent. This frees us up to change the From-URI >> however makes the signaling work best. I would expect a display name >> something like "[ACD-queue-name] [incoming-caller-ID]". > >Well, the idea was to be able to call the caller back by using the phone's >"callback" features, which is why the from-URI was supposed to be that of >the actual caller, yet the display name was changed to be the queue it came >from. That way you had both pieces of information, and the phones still >did the right thing with respect to calling the caller back. > >--Woof!
+1 --martin _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
