On Tue, Jun 7, 2011 at 3:33 PM, George Niculae <[email protected]> wrote:
> On Tue, Jun 7, 2011 at 3:22 PM, Kumaran > <[email protected]> wrote: > > Hi All, > > Any update regarding the "Answer Supervision" option as I mentioned > > below.... > > > > Laurentiu, any insight? > > Thanks, > George > > > > Kumaran wrote: > >> Hi All, > >> I had created a Call Center line 650 without Answer Supervision > Enabled....So > >> according to "Answer supervision option"- means call will ring until > >> agent is available.In my case also the call keep on ringing until agent > >> become available even though I disabled Answer Supervision.I checked for > >> 3 min call is in MOH or any default timeout is there for this option(to > >> get disconnect).I had created Jira for voicemail check box,but I never > >> seen jira for this option..I apologize if I miss something.. > >> > Yes, but I'm not sure if I have a complete answer yet. Anyway I put this question on OpenACD mailing list ( http://groups.google.com/group/openacd/browse_thread/thread/adc111110353ccc9# ): and this is the answer that I received from Andrew Thompson: "Well, if you don't answer the call, and it hasn't been answered by something else before hitting FreeSWITCH from the PSTN, often the call will drop after 30 seconds or so (because carrier usually only bill once the call is answered and they don't like people having free phone calls). However, you can omit this line if you want, OpenACD will answer on agent-delivery anyway (but long queue times will cause drops if the call wasn't already answered). There might be some dialplan option you can set to modify this behaviour, I think Micah added something." Laurentiu
_______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
