Hi Laurentiu, Need to raise a jira for this option... Regards, Kumaran T
Laurentiu Ceausescu wrote: > On Tue, Jun 7, 2011 at 3:33 PM, George Niculae <[email protected] > <mailto:[email protected]>> wrote: > > On Tue, Jun 7, 2011 at 3:22 PM, Kumaran > <[email protected] > <mailto:[email protected]>> wrote: > > Hi All, > > Any update regarding the "Answer Supervision" option as I > mentioned > > below.... > > > > Laurentiu, any insight? > > Thanks, > George > > > > Kumaran wrote: > >> Hi All, > >> I had created a Call Center line 650 without Answer > Supervision Enabled....So > >> according to "Answer supervision option"- means call will ring > until > >> agent is available.In my case also the call keep on ringing > until agent > >> become available even though I disabled Answer Supervision.I > checked for > >> 3 min call is in MOH or any default timeout is there for this > option(to > >> get disconnect).I had created Jira for voicemail check box,but > I never > >> seen jira for this option..I apologize if I miss something.. > >> > > > Yes, but I'm not sure if I have a complete answer yet. > > Anyway I put this question on OpenACD mailing list > (http://groups.google.com/group/openacd/browse_thread/thread/adc111110353ccc9#): > > and this is the answer that I received from Andrew Thompson: > "Well, if you don't answer the call, and it hasn't been answered by > something else before hitting FreeSWITCH from the PSTN, often the call > will drop after 30 seconds or so (because carrier usually only bill once > the call is answered and they don't like people having free phone > calls). However, you can omit this line if you want, OpenACD will answer > on agent-delivery anyway (but long queue times will cause drops if the > call wasn't already answered). There might be some dialplan option you > can set to modify this behaviour, I think Micah added something." > > Laurentiu > > ------------------------------------------------------------------------ > > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
