Hi Laurentiu,
Thanks for the update.....Once it resolved please assign it to me.So
I will verify and close it....
Regard
Laurentiu Ceausescu wrote:
> On Wed, Jun 8, 2011 at 3:11 PM, Kumaran
> <[email protected]
> <mailto:[email protected]>> wrote:
>
> Hi Laurentiu,
> Need to raise a jira for this option...
>
>
> http://track.sipfoundry.org/browse/XX-9123
>
>
> Regards,
> Kumaran T
>
>
> Laurentiu Ceausescu wrote:
> > On Tue, Jun 7, 2011 at 3:33 PM, George Niculae <[email protected]
> <mailto:[email protected]>
> > <mailto:[email protected] <mailto:[email protected]>>> wrote:
> >
> > On Tue, Jun 7, 2011 at 3:22 PM, Kumaran
> > <[email protected]
> <mailto:[email protected]>
> > <mailto:[email protected]
> <mailto:[email protected]>>> wrote:
> > > Hi All,
> > > Any update regarding the "Answer Supervision" option as I
> > mentioned
> > > below....
> > >
> >
> > Laurentiu, any insight?
> >
> > Thanks,
> > George
> > >
> > > Kumaran wrote:
> > >> Hi All,
> > >> I had created a Call Center line 650 without Answer
> > Supervision Enabled....So
> > >> according to "Answer supervision option"- means call will
> ring
> > until
> > >> agent is available.In my case also the call keep on ringing
> > until agent
> > >> become available even though I disabled Answer Supervision.I
> > checked for
> > >> 3 min call is in MOH or any default timeout is there for this
> > option(to
> > >> get disconnect).I had created Jira for voicemail check
> box,but
> > I never
> > >> seen jira for this option..I apologize if I miss something..
> > >>
> >
> >
> > Yes, but I'm not sure if I have a complete answer yet.
> >
> > Anyway I put this question on OpenACD mailing list
> >
>
> (http://groups.google.com/group/openacd/browse_thread/thread/adc111110353ccc9#):
> >
> > and this is the answer that I received from Andrew Thompson:
> > "Well, if you don't answer the call, and it hasn't been answered by
> > something else before hitting FreeSWITCH from the PSTN, often
> the call
> > will drop after 30 seconds or so (because carrier usually only
> bill once
> > the call is answered and they don't like people having free phone
> > calls). However, you can omit this line if you want, OpenACD
> will answer
> > on agent-delivery anyway (but long queue times will cause drops
> if the
> > call wasn't already answered). There might be some dialplan
> option you
> > can set to modify this behaviour, I think Micah added something."
> >
> > Laurentiu
> >
> >
> ------------------------------------------------------------------------
> >
> > _______________________________________________
> > sipx-dev mailing list
> > [email protected] <mailto:[email protected]>
> > List Archive: http://list.sipfoundry.org/archive/sipx-dev/
>
> _______________________________________________
> sipx-dev mailing list
> [email protected] <mailto:[email protected]>
> List Archive: http://list.sipfoundry.org/archive/sipx-dev/
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> sipx-dev mailing list
> [email protected]
> List Archive: http://list.sipfoundry.org/archive/sipx-dev/
_______________________________________________
sipx-dev mailing list
[email protected]
List Archive: http://list.sipfoundry.org/archive/sipx-dev/
