On Wed, Jun 8, 2011 at 3:20 PM, Kumaran < [email protected]> wrote:
> Hi Laurentiu, > Thanks for the update.....Once it resolved please assign it to me.So > I will verify and close it.... > > ok - thanks > Regard > > > Laurentiu Ceausescu wrote: > > On Wed, Jun 8, 2011 at 3:11 PM, Kumaran > > <[email protected] > > <mailto:[email protected]>> wrote: > > > > Hi Laurentiu, > > Need to raise a jira for this option... > > > > > > http://track.sipfoundry.org/browse/XX-9123 > > > > > > Regards, > > Kumaran T > > > > > > Laurentiu Ceausescu wrote: > > > On Tue, Jun 7, 2011 at 3:33 PM, George Niculae <[email protected] > > <mailto:[email protected]> > > > <mailto:[email protected] <mailto:[email protected]>>> wrote: > > > > > > On Tue, Jun 7, 2011 at 3:22 PM, Kumaran > > > <[email protected] > > <mailto:[email protected]> > > > <mailto:[email protected] > > <mailto:[email protected]>>> wrote: > > > > Hi All, > > > > Any update regarding the "Answer Supervision" option as I > > > mentioned > > > > below.... > > > > > > > > > > Laurentiu, any insight? > > > > > > Thanks, > > > George > > > > > > > > Kumaran wrote: > > > >> Hi All, > > > >> I had created a Call Center line 650 without Answer > > > Supervision Enabled....So > > > >> according to "Answer supervision option"- means call will > > ring > > > until > > > >> agent is available.In my case also the call keep on ringing > > > until agent > > > >> become available even though I disabled Answer Supervision.I > > > checked for > > > >> 3 min call is in MOH or any default timeout is there for > this > > > option(to > > > >> get disconnect).I had created Jira for voicemail check > > box,but > > > I never > > > >> seen jira for this option..I apologize if I miss something.. > > > >> > > > > > > > > > Yes, but I'm not sure if I have a complete answer yet. > > > > > > Anyway I put this question on OpenACD mailing list > > > > > ( > http://groups.google.com/group/openacd/browse_thread/thread/adc111110353ccc9# > ): > > > > > > and this is the answer that I received from Andrew Thompson: > > > "Well, if you don't answer the call, and it hasn't been answered by > > > something else before hitting FreeSWITCH from the PSTN, often > > the call > > > will drop after 30 seconds or so (because carrier usually only > > bill once > > > the call is answered and they don't like people having free phone > > > calls). However, you can omit this line if you want, OpenACD > > will answer > > > on agent-delivery anyway (but long queue times will cause drops > > if the > > > call wasn't already answered). There might be some dialplan > > option you > > > can set to modify this behaviour, I think Micah added something." > > > > > > Laurentiu > > > > > > > > > ------------------------------------------------------------------------ > > > > > > _______________________________________________ > > > sipx-dev mailing list > > > [email protected] <mailto:[email protected]> > > > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ > > > > _______________________________________________ > > sipx-dev mailing list > > [email protected] <mailto:[email protected]> > > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > sipx-dev mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ > > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ >
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