Silly question, but after you added the agents to the queue did you Activate the changes?
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:sipx-users- > [EMAIL PROTECTED] On Behalf Of Damian Dowling > Sent: Friday, October 10, 2008 4:27 AM > To: [email protected] > Subject: [sipx-users] Agent not logging into ACD Server > > Hi, > > Am having a serious problem with ACD. Agents that are signed in, as far > as the ACD Presence Server is concerned, are not signed in to the ACD > Server. The ACD Server shows 0 Total Agents under Queue Statistics. > > If I place a call to the queue, I am getting the following in the > sipxacd.log file: > > "ACDCallManager::eventCallback - CALLSTATE_OFFERING::reject the call 2 > due to no signed in agent" > > Even though ACD Presence show two agents signed in. When I sign an > agent > in I am getting the following in the sipxpresence.log file: > > SIP:ERR:sipxecs-1.voip.lim.ie.pallasfoods.eu:HttpConnection- > 388:B449EB90:sipxpresence:"SipPresenceMonitor::getState > contact sip:[EMAIL PROTECTED]:5130 state = > closed" > > I am guessing that the SIP:ERR isn't a good sign, but I don't know what > to make of it. I have activated the ACD Server and have double check > the > DNS config, I even tried setting the Server Location to the servers IP > without success. > > Any suggestions on where to look next? > > Thanks > Damian > > SipXecs Version: 3.10.2 > Phone: Cisco 7940 (Firmware 8.8) > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
