Melcon Yes, there are two integrated NICs in the server. They are Bonded "active-backup" for redundancy. I hope this isn't the cause as it would mean losing the redundancy. It will be Monday before I can test if this is what is causing the problem, it is well past go home time here at the moment.
Thanks for your help, will let you know how I get on. Damian Melcon Moraes wrote: > Do you have more than one NIC on your box? In 3.10.2 there's an issue > that the Presence Server and ACD Server are bound to all IP's > available and that may cause this kind of symptom. > > > There's an issue open for that: > http://track.sipfoundry.org/browse/XECS-1613 > > []'s > MM > > On Fri, Oct 10, 2008 at 7:03 AM, Damian Dowling > <[EMAIL PROTECTED]> wrote: > > I have been investigating this some more and I think I know what is > going on. Of course I am most likely completely wrong. But here goes: > > 1. An Agent Signs In, or I sign them in on the admin page. > > > 2. In the sipxpresence.log I get the following: > > "SipPresenceMonitor::getState contact > sip:[EMAIL PROTECTED]:5130 state = open" > > So the Agent is now logged in as far as the ACD Presence service is > concerned. > > > 3. However, in the sipxacd.log I get the following: > > sipxacd:"LinePresenceMonitor::handleNotifyMessage presence processed, > contact 'sip:[EMAIL PROTECTED]:5130' set to > 'closed'" > > So according to the ACD Server the agent just logged out. I have run > through this a few times, and sipxacd.log always shows a "closed" even > if the agent logged in. > > So the question is, have I got this right? > > Damian > _______________________________________________ > sipx-users mailing list > [email protected] <mailto:[email protected]> > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
