Tim, I litterally had the same problem yesterday. Download 3.1.1RevB Firmware from the polycom site. Extract all of the files into the /var/sipxdata/configserver/phone/profile/tftproot/ and make sure that they are 644. Restart the phone - it will update it's firmware and finish loading.
-Max On Fri, May 29, 2009 at 7:41 AM, Tim Byng <[email protected]> wrote: > Well, a few weeks later I finally received my first IP phone (Polycom 320). > I followed the directions found here to set it up: > > http://sipx-wiki.calivia.com/index.php/How_to_configure_Phones > > > > It boots up and appears to freeze on a screen that shows the IP address, > MAC address and firmware revision. The IP address is what I expected, so it > appears that the DHCP server is working correctly. I’ve tripple checked the > MAC address, and it was entered correctly when I set up the phone. > > > > I searched the website a bit and found the following on how to setup Polycom > phones: > > http://sipx-wiki.calivia.com/index.php/HowTo_configure_Polycom_SoundPoint_IP_phones_with_sipX > > > > I followed the instructions, as they were slightly different, but still no > luck. BTW, this page appears to be very outdated (e.g. “The new low-end > models IP-320 and IP-330 will be added in the 3.10 release.”). > > > > I also found the following: > > http://sipx-wiki.calivia.com/index.php/Troubleshooting_Polycom_SoundPoint_Phone > > > > I verified that it could check the boot server by running the following (I > set up FTP prior to this): > > wget ftp://PlcmSpIp:plcms...@hostname/syncinfo.xml > > > > This worked as expected. BTW, the documentation appears to have the > incorrect case for the user name. It shows wget > ftp://plcmspip:plcms...@hostname/syncinfo.xml instead of wget > ftp://PlcmSpIp:plcms...@hostname/syncinfo.xml. > > > > When I try to send the profile, I see the following error in the job status > screen “Timed out waiting for response”. > > > > I am able to ping the phone. > > > > It looks like this should be really simple, but I’m not sure what I’m doing > wrong. I’m not sure if this is related or not, but I am getting an error > when running the Configuration Diagnostic Tests. The error is DHCP (Option > 120) Test - No SIP servers supplied. All other tests pass. I’ve looked into > this previous and cannot find what I’ve done wrong (I followed all of the > instructions). > > > > I am using sipXconfig (4.0.1-015351 2009-04-30T19:09:20 ecs-centos5). All > services (DNS, DHCP, etc.) are running of the sipXecs box. > > The Polycom firmware revision is 3.0.4.0061 and the bootrom is 4.1.1.0232. > > > > Any ideas? > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
