We've rolled out about 25 Polycoms of various models 320/330/450/550/650 with 3.1.2RevB and sipX 3.10 and they've been rock solid for the most part. Good to know about the pointers to sip.ld in 4.0.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tim Byng Sent: May 29, 2009 11:28 AM To: 'Max Clark'; 'Picher, Michael' Cc: [email protected] Subject: Re: [sipx-users] Problems Adding Polycom 320 Hi Max, I went with the 3.1.1RevB since it worked for you. I used the Device Files feature as suggested by Mike and it worked fine for me. The phone is working really well so far. Based on feedback from a couple of people I've talked to so far, they say the quality is actually better than over POTS with our old phones. I was on one call for over 30 minutes. I am very pleased at this point with both the Polycom phone and sipXecs. Thanks to both of you for your help! -----Original Message----- From: Max Clark [mailto:[email protected]] Sent: May 29, 2009 2:13 PM To: Picher, Michael Cc: Tim Byng; [email protected] Subject: Re: [sipx-users] Problems Adding Polycom 320 I went with 3.1.1RevB and it solved my problem I haven't tried newer yet. When I did this via the "device files" process sipx created a subdirectory and did not update the pointers to the sip.ld. I manually extracted to solve the issue short term and need to revist to come up with an appropriate fix. -Max On Fri, May 29, 2009 at 10:26 AM, Picher, Michael <[email protected]> wrote: > Actually, I wouldn't unzip those files manually into that folder... use the device files feature provided in the devices menu. > > Mike > >> -----Original Message----- >> From: [email protected] [mailto:sipx-users- >> [email protected]] On Behalf Of Tim Byng >> Sent: Friday, May 29, 2009 11:54 AM >> To: 'Max Clark' >> Cc: [email protected] >> Subject: Re: [sipx-users] Problems Adding Polycom 320 >> >> Thanks Max! One question before I do this. You mentioned 3.1.1RevB, but >> the >> latest version is 3.1.3RevB. I just want to confirm that I want the >> 3.1.1 >> and not the 3.1.3. >> >> Thanks! >> >> -----Original Message----- >> From: Max Clark [mailto:[email protected]] >> Sent: May 29, 2009 11:44 AM >> To: Tim Byng >> Cc: [email protected] >> Subject: Re: [sipx-users] Problems Adding Polycom 320 >> >> Tim, >> >> I litterally had the same problem yesterday. Download 3.1.1RevB >> Firmware from the polycom site. Extract all of the files into the >> /var/sipxdata/configserver/phone/profile/tftproot/ and make sure that >> they are 644. Restart the phone - it will update it's firmware and >> finish loading. >> >> -Max >> >> On Fri, May 29, 2009 at 7:41 AM, Tim Byng <[email protected]> wrote: >> > Well, a few weeks later I finally received my first IP phone (Polycom >> 320). >> > I followed the directions found here to set it up: >> > >> > http://sipx-wiki.calivia.com/index.php/How_to_configure_Phones >> > >> > >> > >> > It boots up and appears to freeze on a screen that shows the IP >> address, >> > MAC address and firmware revision. The IP address is what I expected, >> so >> it >> > appears that the DHCP server is working correctly. I've tripple >> checked >> the >> > MAC address, and it was entered correctly when I set up the phone. >> > >> > >> > >> > I searched the website a bit and found the following on how to setup >> Polycom >> > phones: >> > >> > >> http://sipx- >> wiki.calivia.com/index.php/HowTo_configure_Polycom_SoundPoint_IP >> _phones_with_sipX >> > >> > >> > >> > I followed the instructions, as they were slightly different, but >> still no >> > luck. BTW, this page appears to be very outdated (e.g. "The new low- >> end >> > models IP-320 and IP-330 will be added in the 3.10 release."). >> > >> > >> > >> > I also found the following: >> > >> > >> http://sipx- >> wiki.calivia.com/index.php/Troubleshooting_Polycom_SoundPoint_Ph >> one >> > >> > >> > >> > I verified that it could check the boot server by running the >> following (I >> > set up FTP prior to this): >> > >> > wget ftp://PlcmSpIp:plcms...@hostname/syncinfo.xml >> > >> > >> > >> > This worked as expected. BTW, the documentation appears to have the >> > incorrect case for the user name. It shows wget >> > ftp://plcmspip:plcms...@hostname/syncinfo.xml instead of wget >> > ftp://PlcmSpIp:plcms...@hostname/syncinfo.xml. >> > >> > >> > >> > When I try to send the profile, I see the following error in the job >> status >> > screen "Timed out waiting for response". >> > >> > >> > >> > I am able to ping the phone. >> > >> > >> > >> > It looks like this should be really simple, but I'm not sure what I'm >> doing >> > wrong. I'm not sure if this is related or not, but I am getting an >> error >> > when running the Configuration Diagnostic Tests. The error is DHCP >> (Option >> > 120) Test - No SIP servers supplied. All other tests pass. I've >> looked >> into >> > this previous and cannot find what I've done wrong (I followed all of >> the >> > instructions). >> > >> > >> > >> > I am using sipXconfig (4.0.1-015351 2009-04-30T19:09:20 ecs-centos5). >> All >> > services (DNS, DHCP, etc.) are running of the sipXecs box. >> > >> > The Polycom firmware revision is 3.0.4.0061 and the bootrom is >> 4.1.1.0232. >> > >> > >> > >> > Any ideas? >> > >> > _______________________________________________ >> > sipx-users mailing list >> > [email protected] >> > List Archive: http://list.sipfoundry.org/archive/sipx-users >> > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> > >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
