Yes, affected services were restarted after modifications were made. It didn't explicitly call for a restart of the AutoAttendant service at any time, but I tried this anyway with no luck.
Authrules contains no autoattendant data. It all seems to be defined in autoattendants.xml and the information looks correct. Mappings.xml points to schedule "aa_7" and I can see my holiday, regularhours (M-F 8:00-17:00) and afterhours schedules defined here. Each points to the correct autoattendant id and the attendant XML looks correct too (right wav files and dialpad/action combinations.) Bruce On 11/3/09 11:06 AM, "Tony Graziano" <[email protected]> wrote: > Whenever you make a change like that you are prompted to restart some > services (in order to activate dial plan changes, etc.). > > Is it possible you did not send all your profiles and/or restart services > and hit the ignore button instead? Look inside your authrules and see if the > entries reflect the time periods you created. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: [email protected] > <[email protected]> > To: [email protected] <[email protected]> > Sent: Tue Nov 03 12:13:37 2009 > Subject: [sipx-users] Auto Attendant stuck on Operator > > I¹ve recently set up a 4.02 based system and everything is working great > except for the auto attendant. Aside from ³Operator², the main attendant, > I¹ve set up an after hours and holiday attendant, each with different main > prompts. Under dialing plans I¹ve sent up a M-F 8-5 schedule for the working > time attendant, which is Operator. The default attendant is the After hours > attendant. What we find is when calls are made to this extension outside of > the M-F 8-5 schedule the Operator attendant is still in force, playing that > message and permitting a transfer to operator which isn¹t in the other > Attendants. I tried changing all attendants to the After hours attendant and > there was no change ‹ calls to the extension use the Operator attendant > regardless of time of day. > > Is there some setting somewhere outside of the dialing plan rule for > AutoAttendant that would force the AutoAttendant to use only the default > Operator attendant? > > Bruce _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
