Thanks Dave, but that doesn't fix it. Interesting that after doing this however and moving the working hours for today back an hour to test, I heard two prompts playing, one overlapping the other. I was hoping one was the after hours prompt, but I think it was the working hours prompt in both cases. I also tried swapping the default and working hours attendants (i.e. After hours for working hours and operator for default) and it still didn't change anything. No matter what I change on the dialplan, it always uses the operator attendant, even when it is not specified anywhere in the plan. So it appears there are several things wrong with auto-attendant scheduling in 4.02 and I'll file a bug.
Is anyone else using alternate attendants with schedules in 4.02 successfully? BTW..that issue you pointed me to is just an improvement request to swap the meaning of the default and working time attendants as it seems opposite to the way most people would think about scheduling. Its point was that the "default" attendant should be for working hours and a schedule should be set for a deviation after hours. Bruce On 11/4/09 7:32 AM, "Dave Deutschman" <[email protected]> wrote: > On the Dial Plan schedule for the Auto Attendant, you need to set an entry > for Sat and Sun or the system does not process the day. We usually create > an entry to set the start and end time to a 1 minute period around midnight. > This will cause the rule to be evaluated. > > It is a known issue with sipXecs. > > http://track.sipfoundry.org/browse/XX-5252 > > -----Original Message----- > From: Scott Lawrence [mailto:[email protected]] > Sent: Wednesday, November 04, 2009 3:02 AM > To: Bruce Reed > Cc: [email protected] > Subject: Re: [sipx-users] Auto Attendant stuck on Operator > > On Tue, 2009-11-03 at 09:13 -0800, Bruce Reed wrote: >> I've recently set up a 4.02 based system and everything is working >> great except for the auto attendant. Aside from "Operator", the main >> attendant, I've set up an after hours and holiday attendant, each with >> different main prompts. Under dialing plans I've sent up a M-F 8-5 >> schedule for the working time attendant, which is Operator. The >> default attendant is the After hours attendant. What we find is when >> calls are made to this extension outside of the M-F 8-5 schedule the >> Operator attendant is still in force, playing that message and >> permitting a transfer to operator which isn't in the other Attendants. >> I tried changing all attendants to the After hours attendant and there >> was no change - calls to the extension use the Operator attendant >> regardless of time of day. >> >> Is there some setting somewhere outside of the dialing plan rule for >> AutoAttendant that would force the AutoAttendant to use only the >> default Operator attendant? > > No. > > Did you check to see that the system timezone is set correctly? > Forgetting this can cause it to use a different rule than you think it > should (all the times in the actual decisions are in UTC, but the > translation to and from the UI adjusts for the system timezone). > > > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
