Where does MOH play on calls... In ACD. While on hold from a phone call (if gateways support it).
I'm not sure there is amagic bullet for your needs until you better describe your configuration though. On Thu, Jan 14, 2010 at 7:40 PM, Tony Graziano <[email protected] > wrote: > Is the caller an inside caller or an outside caller? Is the call going > through sipXbridge? HOLD music can play IF your gateway is compliant and > your phones are configured properly. > > I don;t see anywhere in the thread where you have described your setup. > Would you elaborate? > > On Thu, Jan 14, 2010 at 7:30 PM, Jake Ballamis < > [email protected]> wrote: > >> So I tried your suggestion, but found that the same thing happens. I also >> find that if I dial in and choose to call a direct extension, there is no >> ring-back. I get the message of "please wait while I transfer your call", >> then hear silence until either someone picks up or it's sent to voicemail. >> >> Anyone have any suggestions? >> >> -----Original Message----- >> From: Picher, Michael [mailto:[email protected]] >> Sent: Monday, January 11, 2010 6:33 PM >> To: Dale Worley; Jake Ballamis >> Cc: [email protected] >> Subject: RE: [sipx-users] Auto Attendent Annoyance >> >> You could ring into a phantom user that has forwarding turned on to >> forward to the hunt group. >> >> -----Original Message----- >> From: [email protected] [mailto: >> [email protected]] On Behalf Of Dale Worley >> Sent: Friday, January 08, 2010 2:39 PM >> To: Jake Ballamis >> Cc: [email protected] >> Subject: Re: [sipx-users] Auto Attendent Annoyance >> >> On Fri, 2010-01-08 at 12:11 -0700, Jake Ballamis wrote: >> > My annoyance with this is that the caller will hear silence until >> > someone answers the phone, which could be as little as another 3-5 >> > seconds or as long as 1 minute at which point the user is routed into >> > voicemail. >> >> > Is there a better way to do this so that my caller isn’t hearing >> > silence? Some sort of a ring back tone or some such? >> >> In SIP, the ringback tone is generated locally by the calling phone. >> (Due to the SIP messages, it knows when it is waiting for a remote phone >> to answer.) So the critical question is what make/model/revision of >> phone you are using, and whether it can be configured to provide the >> ringback in this situation. >> >> Dale >> >> >> >> _______________________________________________ >> sipx-users mailing list [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> _______________________________________________ >> sipx-users mailing list [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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