On Tue, 2010-02-09 at 13:46 -0600, [email protected] wrote: > I'm replacing on old style system where one secretary took every call > and paged over the intercom "John, you have a call on line 1" and John > would pickup the closest available phone and push line 1 to take the > call. I'm sure there is a term for this setup, but I don't know it. I'm > hoping to get rid of 90% of their manual work by giving them actual DID > numbers, the ability to transfer to an extension, an auto attendant, > etc. There still will be cases where they want to page the intercom and > say the equivalent of "John, you have a call on line 1". Is call parking > the best/only way to accomplish this? Is there anything else in a > sipx/polycom setup that resembles this functionality?
With sipXecs 4.0, probably the best way to do this is to set up a series of park "orbits", say, 201, 202, 203, etc. Then the secretary parks calls on the orbits as appropriate, and people pick up the calls with *4 201, *4 202, etc. With sipXecs 4.2, the "shared appearances" feature is available, and you can define, e.g., "extension 200 has 4 'lines'". Phones that support shared appearances should be able to access each of the 4 'lines' separately. This simulates a hunt group of incoming lines on a traditional "key" phone system. Dale _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
