Dangit I knew your response would make me chuckle.
You bring up another point of using two trunks to complete a call when
doing external forwarding. We are a bit limited on local trunks (46 B
channels shared amongst 700ish phones) so this may be a better argument.
I really wish they would loosen up their telco rules so I could just
move everything over to bandwidth.com or something similar and pay a
lot less and not have to worry about long distance charges. T1 PRI's
cost us something like $950 a month each and we have two of them plus a
point-to-point CAS T1 to the TEX-AN network that costs us close to $300
a month, not including the per minute LD charges. The only thing I
would be concerned about would be faxing.
Once can only dream
Tony Graziano wrote:
On Sun, Feb 21, 2010 at 4:53 PM, Josh Patten
<[email protected]>
wrote:
Please don't address me as an
idiot. I know how things work on these
lists just as you do. I was inquiring for the purpose of determining
what the next step would be to begin the process of reviving an old
feature.
Somebody's got a case of the Mondays already. Idiot never
entered my vocabulary. It did enter your realm of need as an eleventh
hour in the way you worded it, but it was not addressed by you until
now. I feel you pain, but...
Also, please don't presuppose
that every organization has the option
for unlimited domestic long distance. As a local govt. entity in Texas
we are required to use whoever wins the state contract AND/OR the
incumbent telco for phone service. We pay relatively low per-minute
charges via TEX-AN:
http://www.dir.state.tx.us/store/tsd/rates/longdistance.htm#longdistance
but those costs still have to be accounted for and if my employer would
offer long distance calling passthrough as a "perk" for it's employees
you'd see citizens with pitchforks and torches outside the courthouse!!
I didn't. I simply suggested it was not as urgent an issue "to
us" as opposed to you. I simply pointed you to the direction that
should take place for you to get the added functionality you need.
Pitchforks, really? I though Texans used guns. I
said unlimited domestic LD, but I drew a distinction on how that is
different to "our customer base" to make folks knew why I was
responding the way I was, in fairness to your request.
Additionally I didn't mean
for this to sound like an 11th hour request.
As of right now this is not a necessity but there is a legitimate need
to block this functionality for those of us that aren't "blessed" with
unlimited LD.
I read it like anyone else, "I'm
pretty sure if the higher-ups found out that I couldn't restrict this
they would be inclined to either find another solution or put the
whole
project on hold. Perhaps there is a better way that I'm not aware of?"
I
believe that forwarding calls external permissions should be brought
back, or addressed. I know a lot of customers who might not prefer
their employees doing this and using their cellphone int he office when
it also rang at their desk, because the company might be paying for two
trunks and cell phone minutes for getting a single call connected.
Sounded
like a show-stopper ("inclined to find another solution") and you are a
long way into your project. How else it was meant to come across?
Responses like that cause me
to lose respect for you. You're what I'd
like to call a "senior member" of these lists so I take what you post
seriously but in my opinion that was uncalled for.
Oh Josh, stop being so sensitive and give me a hug! Don't make
me come down there! Actually, I have an installation happening soon in
the DFW area. Where's my pitchfork?
Tony Graziano wrote:
On Sun, Feb 21, 2010 at 10:23 AM, [email protected] <[email protected]>
wrote:
On 2/21/2010 7:49 AM, Raymond Dans wrote:
> I wonder if maybe introducing a User, time based set of permissions
> might help in this situation. So for example user A has long
distance
> permissions between the hours of 7 a.m. to 6 p.m. but not after
that
> time. Not sure of the complexity involved in implementing this,
just
> throwing out the idea off the top of my head.
>
Wouldn't it need to be blocked in the personal auto attendant as well?
That would seem like a better place for the thief to set this up. They
could have multiple numbers that they could transfer out to, and it
would be harder for them to get caught. We had someone doing this
(different company, different phone system) and the volume wasn't high
enough to raise any flags. The only way they got caught was because
their boss called their desk after hours to leave a VM, and was
surprised when they reached the employees mother at her home instead. I
have no idea if blocking LD privileges at a certain time would affect
how the personal attendant worked as well.
Thief? Ok, whatever you say. What we find is the "opposite". We have
customers who intentionally setup International calling for certain
regions of the world with the intent that their employees are able to
use it to contact family (as a perk, or benefit).
With the exception of International Dialling, all of our
customers have unlimited domestic long-distance, so as long as there is
no abuse during working hours that keeps people from doing their job,
they don't really care. With the work force becoming so mobile,
controlling it becomes an impedance to getting work done, and so on. So
it seems I would look at your request as legitimate, but not on the
same priority as you need. Realize this could have been addressed
"first", and it sounds like you jumped in without addressing this and
other issues as an 11th hour need.
It would be proper to set an expectation based on what the
system does, instead of what it can do "if someone changed the code".
In that spirit, realize there are changes that would have to be made in
order to add this to sipxconfig in order to satisfy the management goal
of the project, whether it is schedule based or a plain permission. The
changes have to involve sipxconfig too, and I suggest you open an
enhancement request to see if it can be scheduled for an upcoming
version, so you can set the proper expectations for your "boss".
Regards,
Tony
--
======================
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.984.8431
Email: [email protected]
LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
Fax: 434.984.8427
Helpdesk Contract Customers:
http://www.myitdepartment.net/gethelp/
Why do mathematicians always confuse Halloween and Christmas?
Because 31 Oct = 25 Dec.
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