ahh... ok i see it now. I had the assumption before that the dialplan in system are only for outgoing calls.
thanks On Mar 18, 2010, at 7:53 AM, Tony Graziano wrote: > On Thu, Mar 18, 2010 at 7:46 AM, Francis Tinio <[email protected]> wrote: > Tony, > > I'm trying to set after hours attendant. I have successfully configured the > hunt group (ext 5010) and created a phantom user (ext 5007) with alias on my > incoming number. > I also created a schedule for weekdays to ring the hunt group. > > However, how do I point the after hours schedule to an autoattendant? I > checked the auto attendants and there is no option to put an alias or > extension. > > You cant set the alias in the attendant, you set it in the dialplan. You cant > have the alias in both places. If you are using a phantom user to route the > calls to route the calls to a hunt group during the day, you would be better > off using the scheduling there to redirect to calls to the attendant. > > Create the attendant greeting and call it to test that it works. Set the > schedule of which greeting to play according to your time schedule, tell the > phantom user to use a SCHEDULE to ring the AA or HG as needed. > > On Mar 15, 2010, at 2:04 PM, Tony Graziano wrote: > > > On Mon, Mar 15, 2010 at 1:39 PM, Scott Lawrence <[email protected]> wrote: > >> On Mon, 2010-03-15 at 13:28 -0400, Francis Tinio wrote: > >>> Hi. > >>> > >>> My new deployment is now working. Much appreciated and thanks for all > >>> the assistance last week. > >>> > >>> I need to be able to redirect depending on the number being called. > >>> How can I do this? My old setup for my internal sipx was I just > >>> changed the sipxbride incoming redirection. However, in this case, i > >>> cannot do the same (or I'm doing it incorrectly). My client has two > >>> toll free numbers, and depending on which number is call, it should > >>> get forwarded to either a hunt group or an operator. Hence I cannot > >>> just point sipxbridge to operator this time. > >>> > >>> How can I configure this? > >> > >> Leave the redirection in the bridge configuration blank, then see > >> > >> http://wiki.sipfoundry.org/display/xecsuserV4r0/How+to+configure+Direct+Inbound+Dialing+%28DID%29 > >> > >> _______________________________________________ > >> sipx-users mailing list [email protected] > >> List Archive: http://list.sipfoundry.org/archive/sipx-users > >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > >> sipXecs IP PBX -- http://www.sipfoundry.org/ > >> > > > > > > > > You will also need to ensure the alias is in the format the provider > > is sending it to you in. > > > > (i.e. 1NPANXXyyyy or 14345551212). > > > > You can place an alias on the AutoAttendant or user. In order to get > > it to a hunt group, create a user with no phone, forward the calls to > > the hunt group all the time, and put the DID number in the alias field > > of that "phantom user". > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. >
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