I would create feature requests then. In the descriptions, try to describe why you need the feature instead of just mentioning the old acd server had it.
On Mon, May 9, 2011 at 2:36 AM, Kumaran <[email protected]> wrote: > Hi Douglas, > In old ACD there is no option called voicemail...So if agent > refuse the call it rolls to another agent... > According to my scenario in old ACD is if 200 refuse the call it > rolls to 201 and if 201 refuse the call it rolls to other agent.And If > agent not available then the call will be in the queue. > But in OpenACD if 200 refuse its going to voicemail..... > > There are so many option for monitoring the agent calls in old ACD by > Agent wrap-up time > Agent Non-Responsive time > Maximum Bounce Count > But in OpenACD I never came through any of the above option. > > Regards > Kumaran T > > > Douglas Hubler wrote: >> On Fri, May 6, 2011 at 4:30 AM, Kumaran >> <[email protected]> wrote: >> >>> Please check the below scenario and let me know the update. >>> 1.OpenACD line 650 >>> 2.Agent 200 and 201 are logged in and available >>> 3.Caller calls the line 650 >>> 4.Agent 200 rings >>> 5.Don't answer or reject the call >>> 6.The call rolls to 200 agent VM >>> Whether step6 is the valid behavior or The agent 201 should ring after >>> agent 200 reject or don't answer the call? >>> >> >> What does the old ACD do? I would suspect that particular call should >> roll over to 201. We'll probably need to stick the "novoicemal" sip >> url parameter in the outgoing call to clue freeswitch in. >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
