Hi All,
Please check the below scenario and let me know the update.
1.OpenACD line 650
2.Agent 200 and 201 are logged in and available
3.Caller calls the line 650
4.Agent 200 rings
5.Don't answer or reject the call
6.The call rolls to 200 agent VM
Whether step6 is the valid behavior or The agent 201 should ring after
agent 200 reject or don't answer the call?
Thanks & Regards
Kumaran T
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