Hi Josh,
Thanks for your update.It seems to be working....There is some
problem in OpenACD in my machine and so testing will be carried once the
problem is solved
Regards,
Kumaran T
Josh M. Patten wrote:
> If you can figure out how to do it, add the following to the end of the
> dialstring in OpenACD to disable voicemail (found this out when building a
> paging system replacement built on freeswitch, otherwise if you have phones
> that aren't auto answer capable, they'll divert to voicemail and you'll have
> 5 voicemail sessions going on):
>
> ;sipx-noroute=VoiceMail;sipx-userforward=false
>
> Josh Patten
> Brazos County Network Engineer
> 979.361.4676
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of Kumaran
> Sent: Monday, May 09, 2011 7:58 AM
> To: Discussion list for users of sipXecs software
> Subject: Re: [sipx-users] OpenACD
>
> Hi Douglas,
> Please check the issue XX-9590...IMO I wrote the bug after discussing with
> Laurentiu....
>
> Regards,
> Kumaran T
>
>
> Douglas Hubler wrote:
>
>> I would create feature requests then. In the descriptions, try to
>> describe why you need the feature instead of just mentioning the old
>> acd server had it.
>>
>> On Mon, May 9, 2011 at 2:36 AM, Kumaran
>> <[email protected]> wrote:
>>
>>
>>> Hi Douglas,
>>> In old ACD there is no option called voicemail...So if agent
>>> refuse the call it rolls to another agent...
>>> According to my scenario in old ACD is if 200 refuse the call it
>>> rolls to 201 and if 201 refuse the call it rolls to other agent.And
>>> If agent not available then the call will be in the queue.
>>> But in OpenACD if 200 refuse its going to voicemail.....
>>>
>>> There are so many option for monitoring the agent calls in old ACD by
>>> Agent wrap-up time
>>> Agent Non-Responsive time
>>> Maximum Bounce Count
>>> But in OpenACD I never came through any of the above option.
>>>
>>> Regards
>>> Kumaran T
>>>
>>>
>>> Douglas Hubler wrote:
>>>
>>>
>>>> On Fri, May 6, 2011 at 4:30 AM, Kumaran
>>>> <[email protected]> wrote:
>>>>
>>>>
>>>>
>>>>> Please check the below scenario and let me know the update.
>>>>> 1.OpenACD line 650
>>>>> 2.Agent 200 and 201 are logged in and available
>>>>> 3.Caller calls the line 650
>>>>> 4.Agent 200 rings
>>>>> 5.Don't answer or reject the call
>>>>> 6.The call rolls to 200 agent VM Whether step6 is the valid
>>>>> behavior or The agent 201 should ring after agent 200 reject or
>>>>> don't answer the call?
>>>>>
>>>>>
>>>>>
>>>> What does the old ACD do? I would suspect that particular call
>>>> should roll over to 201. We'll probably need to stick the
>>>> "novoicemal" sip url parameter in the outgoing call to clue freeswitch in.
>>>> _______________________________________________
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>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>>>>
>>>>
>>>>
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>>>
>>>
>>>
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>>
>
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