Hi Douglas, Please check the issue XX-9590...IMO I wrote the bug after discussing with Laurentiu....
Regards, Kumaran T Douglas Hubler wrote: > I would create feature requests then. In the descriptions, try to > describe why you need the feature instead of just mentioning the old > acd server had it. > > On Mon, May 9, 2011 at 2:36 AM, Kumaran > <[email protected]> wrote: > >> Hi Douglas, >> In old ACD there is no option called voicemail...So if agent >> refuse the call it rolls to another agent... >> According to my scenario in old ACD is if 200 refuse the call it >> rolls to 201 and if 201 refuse the call it rolls to other agent.And If >> agent not available then the call will be in the queue. >> But in OpenACD if 200 refuse its going to voicemail..... >> >> There are so many option for monitoring the agent calls in old ACD by >> Agent wrap-up time >> Agent Non-Responsive time >> Maximum Bounce Count >> But in OpenACD I never came through any of the above option. >> >> Regards >> Kumaran T >> >> >> Douglas Hubler wrote: >> >>> On Fri, May 6, 2011 at 4:30 AM, Kumaran >>> <[email protected]> wrote: >>> >>> >>>> Please check the below scenario and let me know the update. >>>> 1.OpenACD line 650 >>>> 2.Agent 200 and 201 are logged in and available >>>> 3.Caller calls the line 650 >>>> 4.Agent 200 rings >>>> 5.Don't answer or reject the call >>>> 6.The call rolls to 200 agent VM >>>> Whether step6 is the valid behavior or The agent 201 should ring after >>>> agent 200 reject or don't answer the call? >>>> >>>> >>> What does the old ACD do? I would suspect that particular call should >>> roll over to 201. We'll probably need to stick the "novoicemal" sip >>> url parameter in the outgoing call to clue freeswitch in. >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >>> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
