I have to agree with Tony. This is a pretty straightforward application that work in all instances that I've tried. I was surprised hearing about reading of others issues with presence and speed dial. I have seen discussion on other phones having some issues - but the Polycom's have been rock solid in their support of these features.
Maybe try building a new phone and new user to try it again? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Thursday, June 09, 2011 3:20 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Speed dial and presence on Polycom 650 if you are monitoring the presence of another sipx user who also has a compatible phone (i.e., two polycom phones, one monitoring the other), you simply enter in the internal line number of the user you wish to monitor in sipxecs. this assumes that group speeddials is disabled on the user so personal speeddials can be input. if their internal line if "6000", then: Name=Jane Doe Number=6000 (not 6000@sipdomain and not the DID number) Subscribe to presence=checked Then you need to save and update the phone. There's also an assumption that if you are doing this for user 6001, then 6001 MUST BE THE FIRST LINE ON THE PHONE. This also assumes that whether the user is local or remote, that DNS is setup and working properly. IF you have manually overwritten in sipxconfig any values that are not the defaults for things like MWI or proxy, registrar, etc., this could also cause other unintended behavior with the phone. I don't know where you saw the messages with "other people" who also have the problem, but it is usually a basic DNS or other misconfiguration, and this is just one way something like that would manifest itself. Quite frankly, if your phone is reprovisioning itself (reboot when sent the profile and actually loads the new config), it should work. If you change the label on a line and send the profile, does it show the new label upon reloading? That's a simple way to ensure it is getting the newly changed file... On Thu, Jun 9, 2011 at 6:06 PM, Roy Walker <[email protected]> wrote: > Thanks Nathaniel... I have tried to mimic the exact same settings you used > and I do not get the speed dial entries showing on the phone... how can I > troubleshoot this? I am not real familiar with the format of the Polycom > config files, I would assume in /tftpboot there are config files that I can > check... what about a log from the phone (I think I enabled write-back > logging with the selinux commands)? > > >> also, be aware that if you have manually provisioned the phone previously, >> you should erase the local config entirely and default the phone. you should >> allow SipXecs to provision the phone. > > Did a format of the phone so that it completely reset... > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.326.5325 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ ----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1382 / Virus Database: 1513/3690 - Release Date: 06/09/11 _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
