Agreed on the wiping of the phone and any group it is in. Also, factory reset it by holding down 4, 6, 8, *.
And don't forget the basics... verify DNS is working properly from a PC that gets its IP the same way a phone does. See wiki for these instructions. Thanks, Mike On Jun 9, 2011 9:56 PM, "Todd Hodgen" <[email protected]> wrote: > I have to agree with Tony. This is a pretty straightforward application > that work in all instances that I've tried. I was surprised hearing about > reading of others issues with presence and speed dial. I have seen > discussion on other phones having some issues - but the Polycom's have been > rock solid in their support of these features. > > Maybe try building a new phone and new user to try it again? > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Tony Graziano > Sent: Thursday, June 09, 2011 3:20 PM > To: Discussion list for users of sipXecs software > Subject: Re: [sipx-users] Speed dial and presence on Polycom 650 > > if you are monitoring the presence of another sipx user who also has a > compatible phone (i.e., two polycom phones, one monitoring the other), > you simply enter in the internal line number of the user you wish to > monitor in sipxecs. this assumes that group speeddials is disabled on > the user so personal speeddials can be input. > > if their internal line if "6000", then: > > Name=Jane Doe Number=6000 (not 6000@sipdomain and not the DID number) > Subscribe to presence=checked > > Then you need to save and update the phone. There's also an assumption > that if you are doing this for user 6001, then 6001 MUST BE THE FIRST > LINE ON THE PHONE. > > This also assumes that whether the user is local or remote, that DNS > is setup and working properly. > > IF you have manually overwritten in sipxconfig any values that are not > the defaults for things like MWI or proxy, registrar, etc., this could > also cause other unintended behavior with the phone. > > I don't know where you saw the messages with "other people" who also > have the problem, but it is usually a basic DNS or other > misconfiguration, and this is just one way something like that would > manifest itself. Quite frankly, if your phone is reprovisioning itself > (reboot when sent the profile and actually loads the new config), it > should work. If you change the label on a line and send the profile, > does it show the new label upon reloading? That's a simple way to > ensure it is getting the newly changed file... > > > > On Thu, Jun 9, 2011 at 6:06 PM, Roy Walker <[email protected]> wrote: >> Thanks Nathaniel... I have tried to mimic the exact same settings you used >> and I do not get the speed dial entries showing on the phone... how can I >> troubleshoot this? I am not real familiar with the format of the Polycom >> config files, I would assume in /tftpboot there are config files that I > can >> check... what about a log from the phone (I think I enabled write-back >> logging with the selinux commands)? >> >> >>> also, be aware that if you have manually provisioned the phone > previously, >>> you should erase the local config entirely and default the phone. you > should >>> allow SipXecs to provision the phone. >> >> Did a format of the phone so that it completely reset... >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.326.5325 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Contract Customers: > http://support.myitdepartment.net > Blog: > http://blog.myitdepartment.net > > Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 10.0.1382 / Virus Database: 1513/3690 - Release Date: 06/09/11 > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/
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