Hi Irena, Instead of trying External phone number for line try out with sample extension like 300,500 etc and let me know ..
Regards, Kumaran T Irena Dolovčak wrote: > Hi Kumaran, > > I tried with the old ACD. this time, I can see the call in the queue > but the agent didn't ring. > > Here is what I configured: > > Fratures -> ACD -> configuration -> server location -- > sipx1.pristup.net <http://sipx1.pristup.net> > > -> Configuration port -- 8110 > > ->queues -- add new queue -- name: queue_test > > - selected the welcome audio > > -> lines -- add new line > name: linija > > Extension: external phone number > > Queue -- queue > > Trunk mode - enabled > > > i signed in the agent in the queue, and i can see that the agent is idle. > the call lands in the queue but the agent doesn't ring. here is the > merged.log and snapshot of the call > > the phone rings if i call him directly. > > > > -- > Irena Dolovčak _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
