Hi Irena, I tried in my setup its working fine only difference is instead of External phone number I gave 500 as line... FYI: the call lands in the queue but the agent doesn't ring.make sure this not happen because of Agent Non-Responsive time..Just to confirm
Regards, Kumaran T Kumaran wrote: > Hi Irena, > Instead of trying External phone number for line try out with sample > extension like 300,500 etc and let me know .. > > Regards, > Kumaran T > > > > Irena Dolovčak wrote: >> Hi Kumaran, >> >> I tried with the old ACD. this time, I can see the call in the queue >> but the agent didn't ring. >> >> Here is what I configured: >> >> Fratures -> ACD -> configuration -> server location -- >> sipx1.pristup.net <http://sipx1.pristup.net> >> >> -> Configuration port -- 8110 >> >> ->queues -- add new queue -- name: queue_test >> >> - selected the welcome audio >> >> -> lines -- add new line > name: linija >> >> Extension: external phone number >> >> Queue -- queue >> >> Trunk mode - enabled >> >> >> i signed in the agent in the queue, and i can see that the agent is >> idle. >> the call lands in the queue but the agent doesn't ring. here is the >> merged.log and snapshot of the call >> >> the phone rings if i call him directly. >> >> >> >> -- >> Irena Dolovčak > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
