It should be noted that OpenACD is far from ready in sipXecs 4.4. The integration will be much tighter in 4.6, though I'm not sure if there will be much in the way of reporting and supervisor capabilities. Perhaps one of the devs could chime in?
On Wed, Aug 3, 2011 at 11:16 AM, Tony Graziano <[email protected] > wrote: > you really should read the wiki on the newer openacd package being > integrated into sipx now for that kind of call volume. > On Aug 3, 2011 12:13 PM, <[email protected]> wrote: > > Hi Guys, > > > > I just want to know if one of you have experience with sipxecs on call > center environment, for handling in my case 200 000 calls per day and 350 > agents connected simultaneously during peak hours? > > > > I'm really interested by replacing my Avaya per sipxecs regarding what I > have observed on sipxecs capacity. > > > > So let me know about you experiences. > > > > Best Regards. > > > > Cyril > > > > > > > > _______________________________________________ > > sipx-users mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Josh Patten eZuce Solutions Architect O.978-296-1005 X2050 M.979-574-5699
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