Yes I feel it's like a suicide, but I'm studying different solution of Avaya replacement per open-source solution but it looks to be complicated to have it or not sufficiently mature
Regarding SS7 I want to keep my Volt Delta switches to handle SS7 protocol and then just send calls to Asterisk through ISDN links. 2011/8/4 Todd Hodgen <[email protected]> > This is a large ACD. To use a new, or newer product for that type of > environment seems like suicide to me. Regardless of how good it is, if you > are talking about a 24 hr shift, with just 5 minute calls per agent, you are > talking about an average of 416 calls at one time. Personally, I’d be > looking for a product that is designed specifically for handling large team > call centers.**** > > ** ** > > Not to belittle sipXecs and OpenACD, but from what I have seen, which isn’t > that much, there are concerns you will need to address for that size call > center. There are no force management tools to speak of, no scheduling, > forcasting, adherence reporting, etc. It’s just not that mature yet. I > think it is perfect for small call centers very soon, and growing to > mid-size call centers shortly thereafter. But, this is much different > still.**** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Michael Picher > *Sent:* Wednesday, August 03, 2011 9:49 AM > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] Sipxecs in call center environment**** > > ** ** > > I agree with Josh... might be something you want to start testing with the > 4.5.2 dev versions. I wouldn't expect you'd want to run in production until > 4.8 ish...**** > > ** ** > > That being said, it will be a very robust solution with agents and queues > being able to span multiple servers and being able to add servers to > increase capacity at will...**** > > ** ** > > Mike**** > > On Wed, Aug 3, 2011 at 12:24 PM, Josh Patten <[email protected]> wrote:*** > * > > It should be noted that OpenACD is far from ready in sipXecs 4.4. The > integration will be much tighter in 4.6, though I'm not sure if there will > be much in the way of reporting and supervisor capabilities. Perhaps one of > the devs could chime in?**** > > > > **** > > On Wed, Aug 3, 2011 at 11:16 AM, Tony Graziano < > [email protected]> wrote:**** > > you really should read the wiki on the newer openacd package being > integrated into sipx now for that kind of call volume.**** > > On Aug 3, 2011 12:13 PM, <[email protected]> wrote: > > Hi Guys, > > > > I just want to know if one of you have experience with sipxecs on call > center environment, for handling in my case 200 000 calls per day and 350 > agents connected simultaneously during peak hours? > > > > I'm really interested by replacing my Avaya per sipxecs regarding what I > have observed on sipxecs capacity. > > > > So let me know about you experiences. > > > > Best Regards. > > > > Cyril > > > > > > > > _______________________________________________ > > sipx-users mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > > > **** > > -- > Josh Patten > eZuce > Solutions Architect > O.978-296-1005 X2050 > M.979-574-5699**** > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > > > > -- > Michael Picher > eZuce > Director of Technical Services > O.978-296-1005 X2015 > M.207-956-0262 > @mpicher <http://twitter.com/mpicher> > www.ezuce.com**** > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 10.0.1390 / Virus Database: 1518/3807 - Release Date: 08/03/11*** > * > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
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