Yes I have set up it like unmanaged gateway. The problem is that we earn Million Euros per day with our activities, I have no right to make mistakes if I replace Avaya per Sipxecs.
2011/8/4 Michael Picher <[email protected]> > If they are set as SIP trunks... if you can set them up as unmanaged > gateways there's less chance of call disruption. > > Mike > > > On Thu, Aug 4, 2011 at 4:40 AM, cyril constantin < > [email protected]> wrote: > >> Currently my production config is: >> >> In front I have SS7 switches (to receive call from carrier) I have four >> switches of this type, then these SS7 switches are connected by ISDN links >> to Avaya and IP Phone are registered remotely (by international links) with >> H323 to Avaya. >> >> >> So what I expect to have in the near future: >> >> Keep SS7 switches and connect it by using ISDN links to Asterisk servers >> (will act like PSTN gateway), then connect it with SIP trunk to sipxecs >> servers (already done and works like a charm with SRV lookup) and register >> all my sip softphone to Sipxecs >> >> >> So all incoming calls coming from Asterisk to Sipxecs or vice versa will >> fail during proxy or registrar restart ? >> >> Regards >> >> >> >> >> 2011/8/4 Tony Graziano <[email protected]> >> >>> the registar and proxy resatarts do not interfere with ongoing calls. >>> it means new calls cannot come in or go out for a 1-2 second duration >>> while services are stopped/tested/restarted. media is not affected >>> either. >>> >>> if it were me, and it's not, if i were using siptrunks and had that >>> kind of call volume, then i would consider an external sbc so that all >>> media for actual calls is not anchored by sipx with the exception of >>> the media server (voicemail, aa and acd queue). in the case of >>> openacd, the media is by FS, which reloads, not restarts, so is the AA >>> and Vm in 4.4. >>> >>> This means if the agent was talking with someone you could yank the >>> ethernet cable from sipx and watch the calls continue with >>> uninterrupted rtp... if you were using a pri or other telco gateways >>> the sbc is unneccessary too, just a good pstn gateway. >>> >>> >>> >>> On Thu, Aug 4, 2011 at 4:13 AM, cyril constantin >>> <[email protected]> wrote: >>> > Hi Guys, >>> > Thanks for your feedback, so no one is using sipxecs for this amount of >>> > calls per day ? >>> > My call center are running 24/24 7/7 so when I see that I need to >>> restart >>> > services for small changes on sipxecs I can't imagine rollout that in >>> > production yet (I'm running stable version), for example if I go to >>> dialplan >>> > and apply a change on a rule it's require to restart SIP registrar and >>> SIP >>> > Proxy on all servers, a reload will be preferable. >>> > I'll try the nightly build to see the improvements. >>> > >>> > Best Regards. >>> > Cyril >>> > >>> > >>> > >>> > 2011/8/3 Michael Picher <[email protected]> >>> >> >>> >> I agree with Josh... might be something you want to start testing >>> with >>> >> the 4.5.2 dev versions. I wouldn't expect you'd want to run in >>> production >>> >> until 4.8 ish... >>> >> That being said, it will be a very robust solution with agents and >>> queues >>> >> being able to span multiple servers and being able to add servers to >>> >> increase capacity at will... >>> >> Mike >>> >> >>> >> On Wed, Aug 3, 2011 at 12:24 PM, Josh Patten <[email protected]> >>> wrote: >>> >>> >>> >>> It should be noted that OpenACD is far from ready in sipXecs 4.4. The >>> >>> integration will be much tighter in 4.6, though I'm not sure if there >>> will >>> >>> be much in the way of reporting and supervisor capabilities. Perhaps >>> one of >>> >>> the devs could chime in? >>> >>> >>> >>> >>> >>> On Wed, Aug 3, 2011 at 11:16 AM, Tony Graziano >>> >>> <[email protected]> wrote: >>> >>>> >>> >>>> you really should read the wiki on the newer openacd package being >>> >>>> integrated into sipx now for that kind of call volume. >>> >>>> >>> >>>> On Aug 3, 2011 12:13 PM, <[email protected]> wrote: >>> >>>> > Hi Guys, >>> >>>> > >>> >>>> > I just want to know if one of you have experience with sipxecs on >>> call >>> >>>> > center environment, for handling in my case 200 000 calls per day >>> and 350 >>> >>>> > agents connected simultaneously during peak hours? >>> >>>> > >>> >>>> > I'm really interested by replacing my Avaya per sipxecs regarding >>> what >>> >>>> > I have observed on sipxecs capacity. >>> >>>> > >>> >>>> > So let me know about you experiences. >>> >>>> > >>> >>>> > Best Regards. >>> >>>> > >>> >>>> > Cyril >>> >>>> > >>> >>>> > >>> >>>> > >>> >>>> > _______________________________________________ >>> >>>> > sipx-users mailing list >>> >>>> > [email protected] >>> >>>> > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >>>> >>> >>>> _______________________________________________ >>> >>>> sipx-users mailing list >>> >>>> [email protected] >>> >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >>> >>> >>> >>> >>> >>> >>> -- >>> >>> Josh Patten >>> >>> eZuce >>> >>> Solutions Architect >>> >>> O.978-296-1005 X2050 >>> >>> M.979-574-5699 >>> >>> >>> >>> _______________________________________________ >>> >>> sipx-users mailing list >>> >>> [email protected] >>> >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >>> >> >>> >> >>> >> -- >>> >> Michael Picher >>> >> eZuce >>> >> Director of Technical Services >>> >> O.978-296-1005 X2015 >>> >> M.207-956-0262 >>> >> @mpicher <http://twitter.com/mpicher> >>> >> www.ezuce.com >>> >> >>> >> >>> >> _______________________________________________ >>> >> sipx-users mailing list >>> >> [email protected] >>> >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> > >>> > >>> > _______________________________________________ >>> > sipx-users mailing list >>> > [email protected] >>> > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> > >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: [email protected] >>> Fax: 434.326.5325 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: [email protected] >>> >>> Helpdesk Contract Customers: >>> http://support.myitdepartment.net >>> Blog: >>> http://blog.myitdepartment.net >>> >>> Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 >>> Ask about our voip fax services! >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Michael Picher > eZuce > Director of Technical Services > O.978-296-1005 X2015 > M.207-956-0262 > @mpicher <http://twitter.com/mpicher> > www.ezuce.com > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
