This is a large ACD. To use a new, or newer product for that type of environment seems like suicide to me. Regardless of how good it is, if you are talking about a 24 hr shift, with just 5 minute calls per agent, you are talking about an average of 416 calls at one time. Personally, I'd be looking for a product that is designed specifically for handling large team call centers.
Not to belittle sipXecs and OpenACD, but from what I have seen, which isn't that much, there are concerns you will need to address for that size call center. There are no force management tools to speak of, no scheduling, forcasting, adherence reporting, etc. It's just not that mature yet. I think it is perfect for small call centers very soon, and growing to mid-size call centers shortly thereafter. But, this is much different still. From: [email protected] [mailto:[email protected]] On Behalf Of Michael Picher Sent: Wednesday, August 03, 2011 9:49 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Sipxecs in call center environment I agree with Josh... might be something you want to start testing with the 4.5.2 dev versions. I wouldn't expect you'd want to run in production until 4.8 ish... That being said, it will be a very robust solution with agents and queues being able to span multiple servers and being able to add servers to increase capacity at will... Mike On Wed, Aug 3, 2011 at 12:24 PM, Josh Patten <[email protected]> wrote: It should be noted that OpenACD is far from ready in sipXecs 4.4. The integration will be much tighter in 4.6, though I'm not sure if there will be much in the way of reporting and supervisor capabilities. Perhaps one of the devs could chime in? On Wed, Aug 3, 2011 at 11:16 AM, Tony Graziano <[email protected]> wrote: you really should read the wiki on the newer openacd package being integrated into sipx now for that kind of call volume. On Aug 3, 2011 12:13 PM, <[email protected]> wrote: > Hi Guys, > > I just want to know if one of you have experience with sipxecs on call center environment, for handling in my case 200 000 calls per day and 350 agents connected simultaneously during peak hours? > > I'm really interested by replacing my Avaya per sipxecs regarding what I have observed on sipxecs capacity. > > So let me know about you experiences. > > Best Regards. > > Cyril > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Josh Patten eZuce Solutions Architect O.978-296-1005 X2050 <tel:978-296-1005%20X2050> M.979-574-5699 _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Michael Picher eZuce Director of Technical Services O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> www.ezuce.com _____ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1390 / Virus Database: 1518/3807 - Release Date: 08/03/11
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