whether or not the call if blind or attended, the transfer type is still a "REFER". I think it is well known exchange has issues with this in general. There is a JIRA for this. On Aug 21, 2011 10:02 AM, "Chris Rawlings" <[email protected]> wrote: > Just wanted to give your guys a heads up on an issue i found > > if a call comes into an AA -> which then gets routed to a ACD Queue -> end > user picks up call and starts talking to the person who just called in.... > if you then blind transfer the call to someones voice mail directly it will > hand up on the calling user.... > i am using exchange 2010 no SP1 for voicemail... i will be checking later to > see if it does this without using Exchange UM > the blind transfer method i am using is on a polycom phone -> Transfer, > Blind, 8ext, send/dial > > > -- > Thank You, > Chris Rawlings > IT Consultant > > phone - 610.741.3324 > > VCP RHCE RHCT MCSE
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