by using an 8 it does not allow a redirect. 8 means no redirect, noroute, just to voicemail. at the same time the old acd will be hopefully going away.exchange does not like the refer to voicemail without the noroutestatement. On Aug 21, 2011 10:21 AM, "Chris Rawlings" <[email protected]> wrote: > i do not get the issue of transfer to voicemail with the 8 if the call does > not first come into the ACD Queue > > if a call comes directly into a Hunt Group or Directly to an EXT and then i > blind transfer to 8ext it will work fine.... > > like i said the only time it happens for me is when the call goes to an ACD > Queue.... > > On Sun, Aug 21, 2011 at 10:17 AM, Tony Graziano < > [email protected]> wrote: > >> whether or not the call if blind or attended, the transfer type is still a >> "REFER". I think it is well known exchange has issues with this in general. >> There is a JIRA for this. >> On Aug 21, 2011 10:02 AM, "Chris Rawlings" <[email protected]> wrote: >> > Just wanted to give your guys a heads up on an issue i found >> > >> > if a call comes into an AA -> which then gets routed to a ACD Queue -> >> end >> > user picks up call and starts talking to the person who just called >> in.... >> > if you then blind transfer the call to someones voice mail directly it >> will >> > hand up on the calling user.... >> > i am using exchange 2010 no SP1 for voicemail... i will be checking later >> to >> > see if it does this without using Exchange UM >> > the blind transfer method i am using is on a polycom phone -> Transfer, >> > Blind, 8ext, send/dial >> > >> > >> > -- >> > Thank You, >> > Chris Rawlings >> > IT Consultant >> > >> > phone - 610.741.3324 >> > >> > VCP RHCE RHCT MCSE >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Thank You, > Chris Rawlings > IT Consultant > > phone - 610.741.3324 > > VCP RHCE RHCT MCSE
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