>>> On 9/6/2011 at 06:26 AM, in message <caa9pkhq4zm_t0jxzdexivcfto0vnwyma1n6-p28lahfq1a1...@mail.gmail.com>, cyril constantin <[email protected]> wrote: > Hi Guys, > > Do there is any way to do a service observing, I mean when a person is in > communication with somebody and that his supervisor wants to hear it's > communication in real time? > > Best Regards.
The new "Call Center" in 4.4 using openacd has the ability to listen in on agent calls and perform things like barge-in etc. But that only applies to the agents and ACD calls. -M _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
