I'm recording around 200 000 calls per day with audio and screen, I'm one of their biggest customer regarding my usage (audio + screen), the have biggest customer for audio part.
I'm using their packet sniffing solution, I have my avaya clan and medpro traffic mirrored to a network port where orecx is connected on our local datacenter, screen recorder is on call center side (to save bandwith, we are using International E1). Well I'm really happy about this product, it's working well and stable for several months without issue, it's a simple product it's not like Nice that I have removed. You can ask them for new feature without problem, their prices are really cheap, don't expect to have the same thing with Nice, the team always answer you quickly. I'll never go back to Nice or something else. I can provide you CEO contact off list if you are interested. Best Regards Cyril -----Original Message----- From: Michael Picher <[email protected]> Sender: [email protected] Date: Tue, 6 Sep 2011 11:40:29 To: Discussion list for users of sipXecs software<[email protected]> Reply-To: Discussion list for users of sipXecs software <[email protected]> Subject: Re: [sipx-users] Service Observing _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
