Yes I'm using Orecx call recording solution for call center but not for the
office.
So as I'm using Asterisk for my outbound calls I have added two lines to my
diaplan to call record the calls and listen it later, below this is my conf
for people who can have the needs:
exten =>
_0XXXXXXXXX,n,Set(CALLFILENAME=${STRFTIME(${EPOCH},,%d%m%Y-%H-%M-%S)}_0${CALLERID(num)}_${CALLERID(name)})
exten => _0XXXXXXXXX,n,Monitor(wav49,${CALLFILENAME},m)
and for listening in real time a channel there is ChanSpy command.
Regards.
Cyril
2011/9/6 Michael Picher <[email protected]>
> If you had a call recording solution in-line that might work if it has a
> monitor function.
>
> Thanks,
> Mike
>
>
> On Tue, Sep 6, 2011 at 8:28 AM, Matt White <[email protected]>wrote:
>
>> >>> On 9/6/2011 at 06:26 AM, in message
>> <caa9pkhq4zm_t0jxzdexivcfto0vnwyma1n6-p28lahfq1a1...@mail.gmail.com>,
>> cyril
>> constantin <[email protected]> wrote:
>> > Hi Guys,
>> >
>> > Do there is any way to do a service observing, I mean when a person is
>> in
>> > communication with somebody and that his supervisor wants to hear it's
>> > communication in real time?
>> >
>> > Best Regards.
>>
>> The new "Call Center" in 4.4 using openacd has the ability to listen in on
>> agent calls and perform things like barge-in etc.
>>
>> But that only applies to the agents and ACD calls.
>>
>> -M
>>
>>
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>>
>
>
>
> --
> Michael Picher
> eZuce
> Director of Technical Services
> O.978-296-1005 X2015
> M.207-956-0262
> @mpicher <http://twitter.com/mpicher>
> www.ezuce.com
>
>
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