not to hijack, but could you comment on Orecx? How do you like it, how reliable is it? etc.
On Tue, Sep 6, 2011 at 11:04 AM, cyril constantin < [email protected]> wrote: > Yes I'm using Orecx call recording solution for call center but not for the > office. > > So as I'm using Asterisk for my outbound calls I have added two lines to my > diaplan to call record the calls and listen it later, below this is my conf > for people who can have the needs: > > exten => > _0XXXXXXXXX,n,Set(CALLFILENAME=${STRFTIME(${EPOCH},,%d%m%Y-%H-%M-%S)}_0${CALLERID(num)}_${CALLERID(name)}) > exten => _0XXXXXXXXX,n,Monitor(wav49,${CALLFILENAME},m) > > and for listening in real time a channel there is ChanSpy command. > > Regards. > > Cyril > > > 2011/9/6 Michael Picher <[email protected]> > >> If you had a call recording solution in-line that might work if it has a >> monitor function. >> >> Thanks, >> Mike >> >> >> On Tue, Sep 6, 2011 at 8:28 AM, Matt White <[email protected]>wrote: >> >>> >>> On 9/6/2011 at 06:26 AM, in message >>> <caa9pkhq4zm_t0jxzdexivcfto0vnwyma1n6-p28lahfq1a1...@mail.gmail.com>, >>> cyril >>> constantin <[email protected]> wrote: >>> > Hi Guys, >>> > >>> > Do there is any way to do a service observing, I mean when a person is >>> in >>> > communication with somebody and that his supervisor wants to hear it's >>> > communication in real time? >>> > >>> > Best Regards. >>> >>> The new "Call Center" in 4.4 using openacd has the ability to listen in >>> on agent calls and perform things like barge-in etc. >>> >>> But that only applies to the agents and ACD calls. >>> >>> -M >>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> Michael Picher >> eZuce >> Director of Technical Services >> O.978-296-1005 X2015 >> M.207-956-0262 >> @mpicher <http://twitter.com/mpicher> >> www.ezuce.com >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher eZuce Director of Technical Services O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> www.ezuce.com
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