If you had a call recording solution in-line that might work if it has a monitor function.
Thanks, Mike On Tue, Sep 6, 2011 at 8:28 AM, Matt White <[email protected]> wrote: > >>> On 9/6/2011 at 06:26 AM, in message > <caa9pkhq4zm_t0jxzdexivcfto0vnwyma1n6-p28lahfq1a1...@mail.gmail.com>, > cyril > constantin <[email protected]> wrote: > > Hi Guys, > > > > Do there is any way to do a service observing, I mean when a person is in > > communication with somebody and that his supervisor wants to hear it's > > communication in real time? > > > > Best Regards. > > The new "Call Center" in 4.4 using openacd has the ability to listen in on > agent calls and perform things like barge-in etc. > > But that only applies to the agents and ACD calls. > > -M > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher eZuce Director of Technical Services O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> www.ezuce.com
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