I'd upgrade to 4.4.0 and make sure your ACodes is at the most current version of 6.0 firmware.
That's just a general recommendation. You may want to check the analog lines for noise. Either put a butt set or analog phone on each of the lines and listen for louder than normal static or echo. Mike From: [email protected] [mailto:[email protected]] On Behalf Of Mark Wood Sent: Tuesday, October 18, 2011 4:35 PM To: '[email protected]' Subject: [sipx-users] IVR options I have an end user system (4.2) with and Audiocodes MP-118 gateway connected to the PSTN. On rare occasions an inbound caller will press an IVR option and get an invalid extension response. Of course when I test it, it works fine. On the rare occasion that I get it to fail, it seems there is no recovery. I have to call back in. Thanks, Mark W. Wood office: <file:///C:\Program%20Files%20(x86)\eZuce\openUC%20Outlook%20Add-in\StatusIm ages\phone.png> (760)202-0224 X2010 Description: New Image.BMP www.redphonetech.com
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