You'd have to turn up logging in the Audiocodes.... that's more than likely where the problem lies.
To do this you'll need to probably download the config, twiddle some logging settings and then re-upload the config... sorry i don't have specific details here on turning up their logging. Then you can spit out the logs at a syslog server (like syslogd). Mike On Tue, Nov 15, 2011 at 11:52 AM, Mark Wood <[email protected]>wrote: > No, the inbound caller knows the extension they want and dials it > directly. Is there a log somewhere that would supply the line by line > detail of a call, or even a command line real time display like we use in > Asterisk for troubleshooting?**** > > ** ** > > *Thanks,* > > *Mark W. Wood* > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]* > > www.redphonetech.com**** > > ** ** > > ** ** > > * * > > ** ** > > *From:* Todd Hodgen [mailto:[email protected]] > *Sent:* Monday, November 14, 2011 10:40 PM > > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > Is this happening on the dial by name directory option? I’ve found that > if you dial more than three characters, sometimes you get a menu of users > and end up pressing one of the options for one of the users in that list. > TO resolve this, I have updated the recording to say please enter the first > THREE characters of the First or Last name – problem goes away for these > circumstances**** > > ** ** > > *From:* [email protected] > [mailto:[email protected]] *On Behalf Of *Mark Wood > *Sent:* Monday, November 14, 2011 5:21 PM > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > I upgraded the system and Media Pack and I thought this was resolved; > however the customer let me know today that they still experience it > intermittently. We also checked all the POTS lines for proper voltage and > current levels. I can’t duplicate reliably unless I deliberately misdial. > On occasion I experience this on our in house system, but mostly with a > cell connection and I am able to recover with no problems. We are scheduled > out again this week to monitor the Audiocodes and pull the logs for review. > The problem has expanded to include direct dialed extensions, mostly just > one though(211, she’s the most vocal………)**** > > ** ** > > *Thanks,* > > *Mark W. Wood* > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]* > > www.redphonetech.com**** > > ** ** > > ** ** > > * * > > ** ** > > *From:* Mark Wood [mailto:[email protected]] > *Sent:* Tuesday, October 18, 2011 2:12 PM > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > Thanks Tony. They are scheduled for an upgrade the end of the week. I’m > sure they were only updated at the time of installation (6 months ago). ** > ** > > ** ** > > *Thanks,* > > *Mark W. Wood* > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]* > > www.redphonetech.com**** > > ** ** > > ** ** > > * * > > ** ** > > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Tuesday, October 18, 2011 2:07 PM > *To:* Discussion list for users of sipXecs software > *Subject:* Re: [sipx-users] IVR options**** > > ** ** > > you need to see what the audiocodes says was pressed. at the same time, > 4.2 should be updated to 4.4 before jumping to too many conclusions. you > didn't mention if 4.2 was fully updated to its last iteration. a iptrace > would be most meaningful.**** > > On Tue, Oct 18, 2011 at 4:35 PM, Mark Wood <[email protected]> > wrote:**** > > I have an end user system (4.2) with and Audiocodes MP-118 gateway > connected to the PSTN. On rare occasions an inbound caller will press an > IVR option and get an invalid extension response. Of course when I test it, > it works fine. On the rare occasion that I get it to fail, it seems there > is no recovery. I have to call back in.**** > > **** > > *Thanks,***** > > *Mark W. Wood***** > > *office:* (760)202-0224 X2010**** > > *[image: Description: New Image.BMP]***** > > www.redphonetech.com**** > > **** > > **** > > * ***** > > **** > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/**** > > > > **** > > ** ** > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.465.6833 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > > Helpdesk Contract Customers: > http://support.myitdepartment.net**** > > ** ** > > Blog:**** > > http://blog.myitdepartment.net**** > > ** ** > > Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4*** > * > > ** ** > > Ask about our Internet Fax services!**** > > ** ** > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square**** Suite 201**** Andover, MA. 01810 O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> www.ezuce.com
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