I upgraded the system and Media Pack and I thought this was resolved; however the customer let me know today that they still experience it intermittently. We also checked all the POTS lines for proper voltage and current levels. I can't duplicate reliably unless I deliberately misdial. On occasion I experience this on our in house system, but mostly with a cell connection and I am able to recover with no problems. We are scheduled out again this week to monitor the Audiocodes and pull the logs for review. The problem has expanded to include direct dialed extensions, mostly just one though(211, she's the most vocal.........)
Thanks, Mark W. Wood office: (760)202-0224 X2010 [cid:[email protected]] www.redphonetech.com From: Mark Wood [mailto:[email protected]] Sent: Tuesday, October 18, 2011 2:12 PM To: 'Discussion list for users of sipXecs software' Subject: Re: [sipx-users] IVR options Thanks Tony. They are scheduled for an upgrade the end of the week. I'm sure they were only updated at the time of installation (6 months ago). Thanks, Mark W. Wood office: (760)202-0224 X2010 [cid:[email protected]] www.redphonetech.com<http://www.redphonetech.com> From: Tony Graziano [mailto:[email protected]]<mailto:[mailto:[email protected]]> Sent: Tuesday, October 18, 2011 2:07 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] IVR options you need to see what the audiocodes says was pressed. at the same time, 4.2 should be updated to 4.4 before jumping to too many conclusions. you didn't mention if 4.2 was fully updated to its last iteration. a iptrace would be most meaningful. On Tue, Oct 18, 2011 at 4:35 PM, Mark Wood <[email protected]<mailto:[email protected]>> wrote: I have an end user system (4.2) with and Audiocodes MP-118 gateway connected to the PSTN. On rare occasions an inbound caller will press an IVR option and get an invalid extension response. Of course when I test it, it works fine. On the rare occasion that I get it to fail, it seems there is no recovery. I have to call back in. Thanks, Mark W. Wood office: (760)202-0224 X2010<tel:%28760%29202-0224%C2%A0%C2%A0%20X2010> [cid:[email protected]] www.redphonetech.com<http://www.redphonetech.com> _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected]<mailto:[email protected]> Fax: 434.465.6833 Email: [email protected]<mailto:[email protected]> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected]<mailto:[email protected]> Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services!
<<inline: image001.png>>
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
