On the wiki, find the article on the use of Sipviewer. There are log files that you can get that shows every step of the call, and you can view them with sipviewer in a graphical display to show you what the call has done, errors associated with it, etc.
You can look at the log entries as they happen as well with Tail if I remember correctly. There are plenty of troubleshooting tips on the wiki. From: [email protected] [mailto:[email protected]] On Behalf Of Mark Wood Sent: Tuesday, November 15, 2011 8:53 AM To: 'Discussion list for users of sipXecs software' Subject: Re: [sipx-users] IVR options No, the inbound caller knows the extension they want and dials it directly. Is there a log somewhere that would supply the line by line detail of a call, or even a command line real time display like we use in Asterisk for troubleshooting? Thanks, Mark W. Wood office: (760)202-0224 X2010 Description: New Image.BMP www.redphonetech.com From: Todd Hodgen [mailto:[email protected]] Sent: Monday, November 14, 2011 10:40 PM To: 'Discussion list for users of sipXecs software' Subject: Re: [sipx-users] IVR options Is this happening on the dial by name directory option? I've found that if you dial more than three characters, sometimes you get a menu of users and end up pressing one of the options for one of the users in that list. TO resolve this, I have updated the recording to say please enter the first THREE characters of the First or Last name - problem goes away for these circumstances From: [email protected] [mailto:[email protected]] On Behalf Of Mark Wood Sent: Monday, November 14, 2011 5:21 PM To: 'Discussion list for users of sipXecs software' Subject: Re: [sipx-users] IVR options I upgraded the system and Media Pack and I thought this was resolved; however the customer let me know today that they still experience it intermittently. We also checked all the POTS lines for proper voltage and current levels. I can't duplicate reliably unless I deliberately misdial. On occasion I experience this on our in house system, but mostly with a cell connection and I am able to recover with no problems. We are scheduled out again this week to monitor the Audiocodes and pull the logs for review. The problem has expanded to include direct dialed extensions, mostly just one though(211, she's the most vocal...) Thanks, Mark W. Wood office: (760)202-0224 X2010 Description: New Image.BMP www.redphonetech.com From: Mark Wood [mailto:[email protected]] Sent: Tuesday, October 18, 2011 2:12 PM To: 'Discussion list for users of sipXecs software' Subject: Re: [sipx-users] IVR options Thanks Tony. They are scheduled for an upgrade the end of the week. I'm sure they were only updated at the time of installation (6 months ago). Thanks, Mark W. Wood office: (760)202-0224 X2010 Description: New Image.BMP www.redphonetech.com From: Tony Graziano [mailto:[email protected]] Sent: Tuesday, October 18, 2011 2:07 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] IVR options you need to see what the audiocodes says was pressed. at the same time, 4.2 should be updated to 4.4 before jumping to too many conclusions. you didn't mention if 4.2 was fully updated to its last iteration. a iptrace would be most meaningful. On Tue, Oct 18, 2011 at 4:35 PM, Mark Wood <[email protected]> wrote: I have an end user system (4.2) with and Audiocodes MP-118 gateway connected to the PSTN. On rare occasions an inbound caller will press an IVR option and get an invalid extension response. Of course when I test it, it works fine. On the rare occasion that I get it to fail, it seems there is no recovery. I have to call back in. Thanks, Mark W. Wood office: (760)202-0224 <tel:%28760%29202-0224%C2%A0%C2%A0%20X2010> X2010 Description: New Image.BMP www.redphonetech.com _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services!
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