We are a small office with some remote employees. On our current pbx,
dialing 0 from the AA will send the call to the receptionist's ext.
There are times when no one is in the main office during lunch. When
this happens, the last person who leaves the office goes to the
receptionists phone and forwards her ext to their cell phone. The first
person back in the office unforwards the phones.
There is a high level and expectation of honesty and trust within the
organization so this has never been an issue for us. If there was a
violation of the trust, there would be consequences. I understand in a
large organization business would not run this way, but in a large org,
there would always be someone to answer the phone.
On our system, anyone can dial #36 from their ext, enter their v-mail
password, and forward their ext to an outside line (like their cell). It
looks like this is not possible from the phone with sipX or Polycom or
both. If the web portal is the only way to do this I just need to know.
Stiles
On 04/06/2012 01:19 PM, Tony Graziano wrote:
more specifically, its is deemed to be "not reliable" from the phone.
I find it can solve some issues. If it is available, then someone must
have enabled it in your config. It can also be selectively enabled via
EFK.
If the phone is not functional (power, etc.), the call forwarding will
not happpen. It's preferred that it (forwarding) happens on the server.
Beyond that, I find it fits in certain environments. I also find it
resolves an issue with outbound caller-id with some itsp's and PRI
providers where the outbound caller ID HAS TO BE one of your numbers
with them (if I recall the use case correctly). It's also desirable in
some environments to be able to turn on/off call forwarding from the
handset and not provide access to the web gui.
If it is enabled on your user phones and you don't know why, you
likely have bigger issues and it sounds like you probably need to
figure out why the users are able to do things that are off by default
and gain some control over your environment. If not, CHAOS will ensue.
Are you running an EFK on these? If so, talk to the guy who wrote it
and take the entry out.
On Fri, Apr 6, 2012 at 1:06 PM, Michael Picher <[email protected]
<mailto:[email protected]>> wrote:
Well, you can but it's not recommended. It is a Polycom feature.
If the phone reboots, you of course lose the forwarding.
Not sure if this works with a sipXbridge trunk or not, I know we
had put some fixes in for dealing with gateways.
In the commercial version of the software we have an app that can
run on Polycom 550's & 650's that lets users set the system call
forwarding as well as a hotelling application.
Mike
On Fri, Apr 6, 2012 at 12:58 PM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
First, after searching both the sipx book and the wiki, it
looks like
call forwarding is only available via the web portal, is this
correct?
My users are used to doing it from their phones, is this
possible from a
Polycom 335?
Second, is there a way to remove the superadmin user from the
directory?
Stiles
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