UNLESS you write the EFK to enable it, the web portal is required.
On Fri, Apr 6, 2012 at 1:40 PM, Stiles Watson
<[email protected] <mailto:[email protected]>> wrote:
We are a small office with some remote employees. On our
current pbx, dialing 0 from the AA will send the call to the
receptionist's ext. There are times when no one is in the
main office during lunch. When this happens, the last person
who leaves the office goes to the receptionists phone and
forwards her ext to their cell phone. The first person back
in the office unforwards the phones.
There is a high level and expectation of honesty and trust
within the organization so this has never been an issue for
us. If there was a violation of the trust, there would be
consequences. I understand in a large organization business
would not run this way, but in a large org, there would
always be someone to answer the phone.
On our system, anyone can dial #36 from their ext, enter
their v-mail password, and forward their ext to an outside
line (like their cell). It looks like this is not possible
from the phone with sipX or Polycom or both. If the web
portal is the only way to do this I just need to know.
Stiles
On 04/06/2012 01:19 PM, Tony Graziano wrote:
more specifically, its is deemed to be "not reliable" from
the phone. I find it can solve some issues. If it is
available, then someone must have enabled it in your config.
It can also be selectively enabled via EFK.
If the phone is not functional (power, etc.), the call
forwarding will not happpen. It's preferred that it
(forwarding) happens on the server.
Beyond that, I find it fits in certain environments. I also
find it resolves an issue with outbound caller-id with some
itsp's and PRI providers where the outbound caller ID HAS TO
BE one of your numbers with them (if I recall the use case
correctly). It's also desirable in some environments to be
able to turn on/off call forwarding from the handset and not
provide access to the web gui.
If it is enabled on your user phones and you don't know why,
you likely have bigger issues and it sounds like you
probably need to figure out why the users are able to do
things that are off by default and gain some control over
your environment. If not, CHAOS will ensue. Are you running
an EFK on these? If so, talk to the guy who wrote it and
take the entry out.
On Fri, Apr 6, 2012 at 1:06 PM, Michael Picher
<[email protected] <mailto:[email protected]>> wrote:
Well, you can but it's not recommended. It is a Polycom
feature. If the phone reboots, you of course lose the
forwarding.
Not sure if this works with a sipXbridge trunk or not, I
know we had put some fixes in for dealing with gateways.
In the commercial version of the software we have an app
that can run on Polycom 550's & 650's that lets users
set the system call forwarding as well as a hotelling
application.
Mike
On Fri, Apr 6, 2012 at 12:58 PM, Stiles Watson
<[email protected] <mailto:[email protected]>>
wrote:
First, after searching both the sipx book and the
wiki, it looks like
call forwarding is only available via the web
portal, is this correct?
My users are used to doing it from their phones, is
this possible from a
Polycom 335?
Second, is there a way to remove the superadmin user
from the directory?
Stiles
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