Hi there,
I'm the network admin here at CIA.
> > > CIA (Connect Infobahn) and so I've heard, a few others, have been down for
> > > the last fews days as something went terribly wrong at the Optus exchange in
> > > the city. I can't give you any more technical details though...
Optus are doing work on their telehoused facility where we host some of our
servers. One of their techs tripped a power circuit, our servers continued
to run under UPS until they ran out of power and we were left in the dark.
> > > Sounds like Optus are going to be in big trouble...
That's correct. We are taking legal action as we have an uptime guarantee to
our users, which we presented to optus before placing our servers in their
facilities.
> > well if what you say is correct then it's CIA's fault for them
> > being completely off the air. Don't they have any redundancy?
What, a whole set of extra servers in a different location in case something
which we were promised wouldn't happen happened? A spare 5300 sitting around
for when Optus decide to break their contract?
I don't think so.
> > I could understand reduced performance but nothing at all is
> > unacceptable. This is the problem with "standardising" on
> > something (anything! and why diversity is good), if it fails,
> > you're completely stuffed, and although Optus shouldn't completely
> > fail like that customers of theirs like ISPs (who rely totally on
> > telecomms infrastructure) who don't have backup arrangements
> > deserve what they get.
We take every precaution we responsibily can to make sure we have something
to fall back on:
Daily tape backup, clustered servers, 24/7 monitoring service with pagers,
UPS, SCSI RAID drives, multiple upstream BGP providers, et al.
Sometimes things happen that are out of our control.
Regards,
Marc-Adrian Napoli
Network Administrator
Connect Infobahn Australia
+61 2 9281 1750
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