On 4 Jul, DaZZa wrote:
> Zeta isn't the only one.
>
> Zipworld's customer service has gone down the toilet since PI bought them
> out.
There are still people at Zeta who both know and care, it seems - like
Nick himself, and one of the support people, Andrew.
My problem was that the old dial-up number I was using took you to a
machine that is either mis-configured or not meant to be used any more.
In the big changeover of almost all the dial-in numbers and addition of
new ones, the one I was using seemed to fall in the cracks - Zeta never
informed me that it had to be changed. (They did inform me that I
would be emailed to do so at some stage, but that never happened.)
Anyway, the suggestion from Zeta (from 2 separate support directions -
one by email, after many days, and one over the phone within minutes of
getting on to them) to change the dial-in number fixed the problem.
Though there were no instructions from Zeta on the necessary changes to
the new chat sequence to use, I found that out easily enough by dialling
in manually with cu and seeing what was expected.
I don't really know why the email support didn't seem to produce any
result for so long; maybe they're a bit swamped right now.
Anyway, that's the saga, if anyone's interested. They did come through
in the end.
luke
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